Claudia Vasilescu

Experience

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  TAROM

  Sept 1995 - Dec 2003

  Customer Representative, Operation Department Passenger Services and Facilitation Office

  Performing hotel reservations, car renting , transfers and other booking services, handling complaints, participating in weekly meetings to discuss various agreements and projects status, preparing monthly reports, responding to customer requests and / or complaints, finalizing agreements with various partners.Negotiating contracts and formulating policies with the suppliers; Maintain and develop very good relations with clients .

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  Romanian Post Bucharest

  Jan 2004 - Nov 2004

  PROJECT MANAGER– Acting Partner for Ogilvy

  Major event: 23rd Congress of Union Postal Universal, site UPS Congress.Responsibilities: contacting and negotiating the contracts with different business partners in order to organize the receptions and lunches for the participating countries at the Congress, build relationship with dedicated suppliers for ensuring smooth implementation of various events before and during the Congress, transportation and logistics planning, provide accommodation services at multiple partnering hotels in Bucharest for more than 1500 participants, acting as member of the event management team, supervising a team of direct reports.Managing and coordinating event planning, suppliers and all event logistics: producing detailed proposas for events ( timelines, venues, suppliers, legal obilations ) Show less

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  New Concept Travel – American Express Network Partner

  Nov 2004 - Jun 2007

  Key Account Travel Coordinator

  Main responsibilities: working with corporate clients from different fields of activities and planning and coordinating events abroad ( conferences, meetings , incentives ) from offer to event closure. Online registration of participants prior to medical congresses and conferences, placing request for rooms through the official organizer of the congress, offering support for obtaining the visa, when needed; extra services: organizing dinners at different restaurants, sightseeing tours, negotiating for special requests in line with clients expectations.Negotiating contracts and suppliers costs, researching opportunities for new clients and events. Show less

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  Business Travel Tourism- ATPI Romania

  Jun 2007 - now

  ACCOUNT TRAVEL MANAGER

  Senior professional with over 23 years experience in travel industry, with a strong background in designing and delivering national and international complex travel management, with client management skills to build strong business relationships and negotiation power, driving impactful event management initiatives across multiple channels.Main responsibilities: organizing corporate events, team-building events, workshops, conferences, other special events.Ensuring excellent customer service and quality delivery.Responsibilities include: elaborating the offer based on the client need, discussing the offer and negotiating the contract. Taking care of its seamless implementation, budget overseeing, travelling to on site inspections, on site assistance, billing and accounting.Developing a trusted relationship with key customer stakeholders using strong communication skills and offering strategic advice;Continuously searching for new suppliers, contracting the best suppliers and negotiate the rates. Prepare contracts and negotiating with vendors in order to create saving for clients.Establishing optimal relationship with clients , solving on time and good conditions all occasional problems. Show less