Kristina Radke

Experience

• 

  BMW Group

  May 2019 - Jan 2020

  Project Management Intern

  • Prepared for team meetings by organizing materials, building charts, and preparing presentations to visualize the project’s process and collected data.• Helped define project roles and responsibilities, deliverables, and timelines by working closely with stakeholders across various operating countries and external vendors to increase process efficiency.• Supported the escalation process by creating progress and cost-tracking reports on excel that helped to develop budget estimates for senior managers and the board. • Used problem-solving skills to develop creative solutions and strategies that enabled solving project issues.• Created and maintained a comprehensive project documentation Show less

• 

  Can Do Company Support S.L.

  Jul 2020 - Apr 2021

  Customer Care Representative

  In my previous role, I played a pivotal role in ensuring exceptional customer experiences and operational excellence. I had the opportunity to de-escalate customer issues with finesse, employing proven conflict mediation techniques and problem-solving abilities. By addressing concerns promptly and effectively, I not only fostered customer loyalty but also nurtured satisfaction.Beyond customer interactions, I took charge of streamlining operational processes. Managing accounts and overseeing system orders and cancellations for clients spanning various industries, I implemented strategies to enhance efficiency and optimize workflows. This proactive approach not only streamlined processes but also contributed to overall client satisfaction.To maintain a comprehensive overview of customer interactions, I diligently documented correspondence in CRM systems. This meticulous record-keeping allowed for better tracking of requests, problems, and solutions, ensuring nothing fell through the cracks and enabling swift resolution of issues.Moreover, I placed significant emphasis on building trust and fostering value-added relationships. Through personalized interactions and dedicated service, I endeavored to go above and beyond in meeting customer needs and expectations. By consistently delivering exceptional service, I aimed to cultivate enduring relationships that added tangible value to both customers and their clients. Show less

• 

  Optilyz

  May 2021 - Oct 2021

  Content Marketing Intern

  In my previous position, I led content and social media strategy for a SaaS company, effectively bolstering website traffic, leads, and conversions. This demonstrated my proven agility, flexibility, and autonomy in project management from day one.Additionally, I crafted content that not only enhanced brand visibility but also actively cultivated relationships with the target audience.Moreover, I meticulously analyzed web traffic and campaign performance to refine marketing strategies, exemplifying a data-driven approach and proficiency with analytics tools.I introduced and implemented the "Corporate Influence" project, which significantly elevated employer branding and social media engagement. This underscored my ability to collaborate seamlessly with both internal and external teams. Show less

• 

  Fyrfeed

  Feb 2022 - now

  In the dynamic landscape of German SaaS, I am leading demand generation campaigns for already over 50 SMBs. By focusing on strategic content marketing, I aim to boost sales conversion and brand visibility.Deploying a targeted content funnel and leveraging creative and analytical skills, I strategically distribute content across various channels to amplify brand presence for my clients.Utilizing data-driven insights, I define Ideal Customer Profiles and craft content plans tailored for optimal market fit. Additionally, I collaborate with business development, the content department, and design teams to integrate paid ads and sales strategies, optimizing overall effectiveness and cost efficiency.Through these initiatives, I drive tangible outcomes, transforming the success of SaaS ventures and leaving a lasting impact on the industry. Show less

  • Digital Marketing Consultant

    Feb 2023 - now

  • Content-Marketing Manager

    Feb 2022 - Feb 2023