Donovan McFarlane

Experience

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  Emergency Debt Relief

  Mar 2003 - Oct 2004

  Customer Service & Client Mitigations Supervisor

  * Responsible for development assistance and management of backend services at call center including but not limited to mitigations and customer service.* Experience in implementing telemarketing & direct mail campaigns* Monitored outgoing correspondence and assisted in creating a functional training manual to assist with quality control to stay within state and federal statues.

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  Practical Financial Solutions, LLC

  Jan 2005 - May 2007

  Chief Financial Officer

  * Setup and maintained ongoing communications with the Financial Director of Online Banking Software applications to ensure respect for confidentiality and fiduciary responsibility* Directed production cycle of credit negotiation process* Coordinated with staff in FDCPA (Federal Debt And Collections Practices Act) knowledge and practical application as is pertinent to the position in regards to call center* Setup, managed, and sold settlement program clients showing a mutual return on both sides* Created Marketing materials for distribution* Project Management and technical networking Show less

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  National Vendor Services, Inc.

  Jan 2006 - Nov 2007

  Service Technichian

  * Developed account strategies for specified global accounts such as, solution selling across all business practices, identifying buyer influences, and making sales presentations and negotiating* Analyzed key products on a monthly basis and reported demographic trends in the market place to manufacturers* Consulted and trained retail associates on sales process regarding National Accounts such as (John Deere, Kohler, Price Pfister, Ondine, Waterpick)

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  ATS Executive Search

  Aug 2007 - Jan 2008

  Recruiter

  To source, pre-screen, and assist qualified candidates in obtaining a first interview with partnering firms.

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  Charles Bass Correctional Complex

  Jul 2008 - Oct 2010

  Correctional Officer

  * Maintain high level of security for inmates and general population* Transportation of felony offenders by authority of the State* Processing and Releasing of state offenders* Assist in the rehabilitation of inmates through implementation of various programs offered by the State.* Working applicable knowledge of Tennessee State Laws and procedures* State certified in First Aid and fire arm carry* Transportation of state sentenced offenders* State certification in firearms* State certification in corrections Show less

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  Davidson County Sheriff''s Office

  Jan 2010 - Jan 2014

  Deputy Sheriff (Corrections)

  * Supervision and security of inmates and staff personnel* Assistance in maintaining ACA accreditation* Processing and Releasing of county offenders* FEMA certification* Working applicable knowledge of Tennessee State Laws and procedures* State certified in First Aid

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  Jacksonville Sheriff's Office

  Oct 2014 - now

  Correctional Officer

  * Supervision and security of inmates and staff personnel* Assistance in maintaining ACA accreditation* Processing and Releasing of county offenders* FEMA certification* Working applicable knowledge of Florida State Laws and procedures* State certified in First Aid* Transportation of Felony offenders* State certification in firearms* State certification in corrections