Chinwe Etonyeaku CMgr MCMI

Experience

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  Trade Bank Plc Nigeria

  May 2004 - Jan 2006

  Banking Operations Officer

  • Provided account services to customers including receiving deposits, loan payments and cheques; processing payments, cashing cheques and issuing savings withdrawal.• Handled and processed cheque payments; handling and processing of interbank and inter-branch transfers• Handled enquiries from customers, branches and other banks.• Engaged in Cross-sell of bank products; informed customers of new services and products• Rendered monthly report on the branch and inter-branch financial transactions and Inter-branch transaction; prepared and reconciled accounts guiding against irregularities.• Developed customer service excellence through dealing directly and daily interaction with bank’s client• Processed request for Manager’s cheques• Received and processed outward cheques for presentation to clearing house in line with the procedures• Handled inward clearing cheques, including signature verification and customer services• Prepared outward caution notices as applicable; reviewed of inward caution notices Show less

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  United Bank for Africa Plc.

  Jul 2008 - Jan 2014

  Profit Center Manager

  • Developed marketing plans and budget for the branch; monitored the branch’s performance and provided recommendation on future improvement,• Prepared the branch’s monthly performance report for management review. • Promoted and engaged in sales of bank’s products and services; cross-selling of bank’s product (E- payment solutions, E-banking)• Conducted customers and prospect calls for the bank in order to deepen existing relationships and obtain new business.• Drove performance of the branch through liability generation and risk asset creation (e.g. Term loans, contract financing, import financing, advanced payment guarantees and performance bond)• Analyzed and appraised Individuals or corporate customers credit requests, financial statements, and based credit decisions in accordance with the bank’s approved policies and procedures • Ensured the strict adherence to credit related regulations• Registered and processed Form-M for customers intending to import physical goods• Ensured reduction in loan losses and exceptions through effective documentation, underwriting, and relationship building.• Performed assessment of existing facilities and other credit related requests; identified critical risk and restructured the credit request to make it viable• Ensured proper documentation of account opening processes.• Prepared and rendered the branch’s budget achievement, and credit risk reports (including branch’s weekly and monthly reports, credit exposures, performing and default loans ) to colleagues and branch management.• Coordinated and supervised activities of team members in order to meet set goals and clients’ expectations.• Trained and mentored staff members on the bank’s products and achievement of set targets.• Deputized for the bank’s branch manager while on vacations or official travels with excellent results.• Demonstrated ability to deal professionally and efficiently with clients’ concerns. Show less

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  Mishmael Hospitals and Clinics, Akure

  Apr 2015 - now

  Head of Administration and Finance

   Monitor, review and analyze the financial trends including revenue generated, as well as expenses incurred by the hospital. Prepare financial report and illustrate the financial trends of the hospital to the management. Provide creative alternatives and recommendations to reduce costs and improve financial performance Ensure compliance of staff members to the policies and procedures of the hospital. Manage the payroll system in order to ensure all staff are paid on a timely and accurate basis Provide advice and guidance on management issues like recruitment, remuneration and training in order to promote a well-motivated professional workforce.  Organization and coordination of monthly staff trainings and mentorship programs aimed at enhancing service delivery.  Supervision of the procurement unit of the hospital which undertakes the purchase of hospital equipment, instrument, drugs and sundry supplies. Active participation in conducting market research and analysis for the hospital by determining its core competence and have made recommendation on how it can sustain its competitive advantage Show less