Tram Vo

Experience

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  It's a beautiful day

  Aug 2010 - Feb 2015

  Graphic Designer / Junior Project Lead
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  Drcom

  Jan 2016 - Aug 2018

  Manage full life-cycle CRM/CLM applications in medical industry with Veeva player and Salesforce platform (Agile adapted)Be responsible for the project result from end-to-end: from Proposal, Planning, Budget, Forecast Cost, Resource Traffic Management to Stakeholder Communication, Progress Control, Delivery Control, etc.Acting as Product Manager to develop Projects Management internal system and Drcom own productActing as Account Manager to serve and support customers. Meet clients and discuss their needs having researched their business and requirements, prepare and present campaign ideas and budget. Be the main person in contact with the client at all stages of the campaign.Maintaining customer relationships and ensuring customer loyalty through excellent customer service. Show less

  • Project Manager

    Jul 2016 - Aug 2018

  • Assistant Project Manager

    Jan 2016 - Jul 2016
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  FPT Software

  Nov 2018 - Jul 2019

  Project Manager Scrum Master

  - Main customer from: Europe & Vietnam- Ensure deadline and quality are hit.- Responsible for Scum practices for whole team, including onsite and offshore- Facilitate Scrum ceremonies- Identify and resolve/help team to remove the impediments/obstacles- Establishing effective working environment for team.- Protect team from outside interruptions- Work with PO to define, collect requirements and improve product features- Responsible for the whole Business Unit’s resources development executions Show less

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  FPT Software

  Nov 2019 - Feb 2022

  - Main Customer from: US- Assigned to be Project Manager / Scrum Master of 3 scrum teams (30 members)- Be responsible for Scum practices for whole team following Agile Methodology, including onsite and offshore members- Developed and trained team members to get familiar and comfortable with international & multicultural working environment (US, Europe, Asia, etc.)- Identified and helped team to remove the impediments/obstacles from internal conflicts to outside interruptions- Enforced an effective, productive, constructive and healthy work environment for team.- Analyzed and monitored the team's performance scorecard, understood team's characteristics & behaviors and developed improvement plans- Reported status to Delivery Manager, General Project Manager as needed- Processed issues if any- Coordinated with other Scrum Masters to apply Scaled agile of CAFÉ’s in project- Managed the relationship with related stakeholders- Incorporated in recruiting, training, coaching many fresher - junior members following company or department's strategy Show less - Main customer from: France & Worldwide- Consult users via Email, Calls, Live Chat, Meetings, on reports and analyses- Provide guides and support users with Platform’s tools- Analyze and troubleshoot issues in data transformations and workflow- Work in close collaboration with other teams (onsite, offshore…) to maintain reliability of aviation data pipelines from multiple airlines- Provide mentorship and guidance to junior team members- Continuously discuss and improve Working Process with Stakeholders- Work with Salesforce, Foundry,... Show less

  • Project Manager Scrum Master

    Aug 2020 - Feb 2022

  • Data Analyst Support for Aviation Industry

    Nov 2019 - Jul 2020
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  FPT Americas

  Mar 2022 - now

  Delivery Manager