
Katarina Kubanova

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About me
Customer Success Manager ve společnosti Slido/Cisco
Education

Paneuropean University
2013 - 2015Master's degree, finished with honorous International businessEnglish programme- all classes in English language

Paneuropean University
2010 - 2013Bachelor's degree Faculty of Economics and Business
Gymnázium Pierra de Coubertina v Piešťanoch
2002 - 2010General KnowledgeActivities and Societies: • represented school in sports - athletics, floor-ball • represented school in math competitions • took part in school newspapers • took extra classes in Spanish language • took extra classes in French language • participated in school musical group • took part in cheerleader group Final exams in Slovak Language (2), English Language (1), Math (1), Biology (2)
Experience

AIESEC in Slovakia
Oct 2012 - Jan 2019Enthusiastically led an international team of 7 talented individuals alongside a commission of 6 local managers. Directed strategic planning and implementation efforts, fostering a culture of customer-centricity that drove a notable increase in our NPS score. Actively engaged in global decision-making processes, serving as the representative of AIESEC in Slovakia at domestic and international events, while also delivering impactful conferences.Highlights from my tenure with AIESEC in Slovakia during the 17.18 term include:• Oversight of 5 local branches and 2 expansions, overseeing a total membership of approximately 100 individuals.• Successfully executed the 6th edition of our flagship project, Educate Slovakia, engaging 180 primary and high schools, with the involvement of 125 volunteers from 25 countries, predominantly from Brazil, Indonesia, Ukraine, and Turkey.• Pioneered the development and execution of 3 innovative projects, notably Enterprise Slovakia (in collaboration with start-ups) and two volunteer initiatives: Light the Future (fostering discussions on peace, justice, and citizenship) and Green Way (focused on addressing environmental challenges).• Received official recognition as a leadership-centric entity within the global association. Show less Member of national executive board, responsible for:• inventing and further developing B2B pull strategy in various customer segments (companies, schools, NGOs, etc.)• providing B2B customer experience areas with support in terms of materials, content, communication strategy, etc.• leading B2B corner meetings in order to align sales strategy• executing customer interviews to achieve product-market fit in high-potential B2B segments• piloting B2B pull strategy in new channels to increase the sales capacity• creating materials for online and offline channels to support the sales process• supervising implementation of Sustainable Development Goals into our activities through our Youth4GG projects and YouthSpeak initiative• hosting spaces and contributing to co-creation of national direction and strategy• delivering national services to support the local branches to create more and better customer experiences that enable leadership development in youth• being a role-model in behaviours, values and leadership for the national plenary and the country Show less Member of national executive board, responsible for:• execution of professional internships for Slovak students abroad• delivery of education to local branch managers• development of national framework for interns to develop their leadership• hosting spaces and contributing to co-creation of national direction and strategy• delivering national services to support the local branches to create more and better customer experiences that enable leadership development in youth• being a role-model in behaviours, values and leadership for the national plenary and the country Show less National Trainers Team is aiming to develop soft skills in young people to help them achieve their professional goals. Responsibilities:• Planning and delivery of Central Training Days - workshops for soft skills development (time management, presentation skills, assertiveness, coaching & mentoring, goal setting, communication, improvisation)• Developing the national Members Education Cycle in cooperation with National Body of AIESEC in Slovakia in order to plan constant development in hard & soft skills• Planning & execution of 4 days conference for new members as part of their induction in the organization• Facilitating local and national conferencesKey learning points:• Strategic thinking development• Experience in working at National Level• Agenda management and Conference management• Experience in training• Education process know-how Show less
Member of Supervisory Group
Jul 2018 - Jan 2019Country Manager
Jul 2017 - Jul 2018B2B Marketing Director
Jul 2016 - Jun 2017Global Talent Director
Jul 2015 - Jun 2016National Trainers Team Coordinator
Jul 2014 - Jun 2015Local lead for Exchange abroad
Oct 2012 - Jun 2014

Train The Speakers
Jul 2014 - nowTrainer and FacilitatorSoft-skills trainer and facilitatorTrain the Speakers online seminar, since November 2020 - until todayIn cooperation with Dell, for Dell program Rockstars- Advanced Presentation skills- Design ThinkingTrain the Speakers seminar, May 2019In cooperation with Google, for Google Developer ExpertsAdvanced Presentations skillsTrainer and Facilitator at AIESEC:- delivered several conferences- hosted an international conference in the Netherlands- National Trainers Team Coordinator, AIESEC in Slovakia - 14/15 Show less
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Addwork (NPO)
Sept 2014 - Dec 2014TraineeAddwork.eu brings you the knowledge you need to have in order to make the right decision about your career. Addwork.eu believes that having the right person at the right workplace makes sense for all involved. There is no reason to waste valuable time doing what you don't love. From now on addwork.eu is available for all students, graduates and all others who care about obtaining knowledge to facilitate making the right career decision.Responsible for support of all activities related to startup work:- communication and planning of team activities- communication with stakeholders - Universities and companies- planning and preparation of event at faculties for companies to present themselves Show less

LIČI Advertising
Dec 2018 - Mar 2021Account ManagerLIČI AD is a full-service advertising agency that constantly evolves and brings its clients' unique ideas and effective results.Responsible for account management of clients: Danone CZ&SK - Activia, Alpro, Actimel, Fantasia, Kostíci; Slovnaft, Subway (CZ&SK market), Dental Brothers, LeTorri, Fit&Co, Roman Restaurants, and more.Responsibilities:- establishing relationships with new clients and maintaining and nurturing business relationships with existing clients- acting as the first point of contact for client questions and requests- preparation of price offers- managing, reviewing progress, and delivering the client’s advertisement projects- conducting meetings with the clients as well as informing them about the current work status of their projects- ensuring effective and efficient division of resources- debriefing projects execution with clients and agencyLiči portfolio: https://liciad.com/#works Show less

Slido
Mar 2021 - nowCustomer Success ManagerHelping our annual clients in the EMEA region to maximize the use of Slido at their events and meetings and to achieve their goals with the tool. Sharing our inspiring use cases and activities that clients can implement to have better meetings, transparent company culture, and happier employees.Slido is a technology company that enhances communication and increases interaction at events and meetings. We enable users to crowdsource top questions to drive meaningful conversations, engage participants with live polls and capture valuable event data.Having worked on over 85,000 events, we helped to engage millions of participants. We are proud to work with renowned conferences such as SXSW, World Economic Forum, Web Summit, and high-profile clients including Zendesk, Lufthansa, and Oracle.Give a voice to your audience! Show less
Licenses & Certifications

UNIcert III (European level C1- Business English)
Honors & Awards
- Awarded to Katarina KubanovaSynergy Award AIESEC Slovakia Mar 2014 Main criteria:- Members' efficiency - min 1,7- Plan fulfillment of Global Talent programme - min 80%- Plan fulfillment of local projects - min 80%Diferentiators- No. of national initiatives implemented and results- Contribution to national results- Participation in national taskforces- No. of people selected in national bodies (Member Committee, National Support Teams)- Realization plan for Slovakia vs. branch reality graph- Strategies of back office… Show more Main criteria:- Members' efficiency - min 1,7- Plan fulfillment of Global Talent programme - min 80%- Plan fulfillment of local projects - min 80%Diferentiators- No. of national initiatives implemented and results- Contribution to national results- Participation in national taskforces- No. of people selected in national bodies (Member Committee, National Support Teams)- Realization plan for Slovakia vs. branch reality graph- Strategies of back office contributing to internships results Show less
- Awarded to Katarina KubanovaBest Internship Executive in AIESEC in Slovakia AIESEC Slovakia Jan 2014 Award description:- biggest growth in number of Global Talent internships (professional internships) realized- high engagement and synergy within the national network
- Awarded to Katarina KubanovaBest team award AIESEC Comenius University Dec 2012 Award for overachieving our goal in number of applications received. The goal was fulfilled to 108%
Volunteer Experience
Multiple roles mainly in HR, Training & Education and Marketing
Issued by AIESEC Slovakia on Sept 2012
Associated with Katarina Kubanova
Languages
- slSlovak
- enEnglish
- czCzech
- geGerman
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