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Amber Hall

Amber Hall

Technical Writing Intern

Followers of Amber Hall173 followers
location of Amber HallSpringfield, Missouri, United States

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  • Timeline

  • About me

    Technical Writer and Communications Manager

  • Education

    • Missouri Southern State University

      2006 - 2010
      Bachelor’s Degree English Language and Literature, General 3.87

      Activities and Societies: Sigma Tau Delta, The Chart (Collegiate Newspaper)

    • Missouri State University

      2014 - 2016
      Master’s Degree Professional and Technical Writing 3.85

      Completed 30 graduate hours towards an MA in writing. • Created online documentation for MyFitnessPal and Prezi.• Created video tutorials for Fotor.• Edited technical documentation, such as manuals and user documentation.• Created a brochure with a team for Adult Student Services by conducting usability tests.• Edited term papers and theses for colleagues and professionals.• Trained in HTML and CSS and built three websites.

  • Experience

    • Jack Henry & Associates

      Sept 2016 - Feb 2017
      Technical Writing Intern

      • Trained in DITA philosophy and practice, using Oxygen XML Author and XDocs CCMS.• Migrated educational documents from Word files to DITA files.• Edited implementation documents and used Acrolinx to adhere to JHA standards.• Trained in usability testing.• Trained in collaboration tools (Outlook, SharePoint, Changepoint).

    • SRC Logistics, Inc

      Feb 2017 - Oct 2023

      • Wrote and managed content for various communication channels, including social media, website, blogs, and press releases to promote brand awareness and drive engagement.• Collaborated with subject matter experts to create help content (virtual trainings, tutorials, user manuals, and FAQs) for our customer-facing software.• Created website mockups for our new service offerings to present to our clients and software engineers.• Coordinated and executed customer visits, trade shows, conferences, and trainings, to promote products/services and customer engagement. Show less

      • Communications Manager

        Nov 2020 - Oct 2023

      • Technical Writer

        Feb 2017 - Nov 2020

    • Jack Henry

      Oct 2023 - now
      Technical Writer

  • Licenses & Certifications

    • Full-Stack Web Developer Program

      Codefi
      Jun 2023

  • Volunteer Experience

    • Young Professionals Committee

      Issued by CHAMPION ATHLETES OF THE OZARKS on Jan 2018
      CHAMPION ATHLETES OF THE OZARKSAssociated with Amber Hall

    • Reading and Writing Tutor

      Issued by Joplin NALA Read on Aug 2013
      Joplin NALA ReadAssociated with Amber Hall