Alejandro Lozano

Experience

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  Contac Center Americas - Serviola

  Sept 2010 - Dec 2010

  Support Analyst (ETB Customer)

  • Providing technical support to ETB customers belonging to the corporate line, verification and configuration of their broadband Internet connection, ADSL, telephone lines, PBX and customer service.

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  Panamericana Librería y Papelería

  May 2011 - Dec 2011

  Network Analyst (Apprentice SENA)

  • Supporting the installation and configuration of servers in Linux environment, in distributions such as SUSE, Red Hat, CentOS, Debian, Ubuntu and servers in Windows Server 2003 and 2008, implementing services such as Domain Controller, DNS, DHCP, IIS, ISA Server, TMG Forefront and Linux services such as Samba, DNS, DHCP, email in Zimbra, basic services in apache, snort, monitoring services in Nagios and OSSIM. • Administering firewall in Linux, IPtables, Endian, Shorewall and UTM in Fortinet. • Administering virtualized environments in VMware. • Installing and configuring Cisco, 3COM, D-link, HPE switches and Cisco and Motorola Access Points. Installation and configuration of Ubiquiti radio links. • Installing and configuring Dell PowerEdge contingency servers in the different warehouses. • Verification, administration of network points and installation of racks. Show less

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  SISTRAN ANDINA

  Feb 2012 - Sept 2022

  • Provide, architect, implement, and operate cloud architecture services in support of Latin America clients.• Lead and mentor the IT Operations, Infrastructure, IT Helpdesk, Cybersecurity and Business Continuity team.• Maintain a secure architecture for Hacking Ethical and Pentesting test over the platform (e.g., OWASP, Black-Box, White- Box and Grey- Box).• Implementing Government Cloud, define and publish standards and processes to that effect, optimized cost, resizing on Azure.• Utilized Infrastructure as Code (laC) to implement full automation and operational support of new or existing customer environments. Provide infrastructure support to application development teams and DevOps• Identify and implement security requirements for cloud deployment, in addition to HA, redundancy, and resiliency requirements based on the best standars of industry.• Organize, maintain and process information in a fully automated lifecycle, while ensuring data integrity, availability and security based on the best standars of industry (e.g., ISMS, ISO 27032, ISO 27001, ISO27002, NIST, ISO22301).• Develop, promote, and maintain the IT policies, processes, and best practices (including a business continuity and disaster recovery plan. Manage the organization’s technology infrastructure needs with respect to design, installation, planning, security, compliance, and maintenance• Coordinate the training and education of all organization staff on the proper and optimal use of technology resources, including IT security training. Show less • Maintain a strong cybersecurity environment including controls, processes, systems, employee awareness campaigns for the prevention and detection of cybersecurity threats, and incident response measures to maximize systems availability and minimize disruptions.• Proactively implement a managament risk based on ISO 31000 measures to identify and address latent defects in systems to minimize the risk of disruptions and of security• Keep track of obsolescence issue and maintain long term roadmaps with associated investments that will ensure system currency is maintained.• Creating, administering and maintaining Azure cloud environments (IaaS and PaaS both) and other native Azure services (e.g., WAF, Azure Sentinel, Virtual Networks, Network security groups, Load balancers, Storage Accounts, App Services, Application gateways, Event hub, Service bus, Logic apps, runbooks, Azure key vault, SQL Database, Azure Site Recovery (ASR), VMs, Azure Web Apps)• Ensure the integrity and security of enterprise data on host computers, multiple databases, and during data transfer in accordance with business needs and industry best-practices regarding privacy, security, and regulatory compliance.• Work with vendors to secure the best possible commercial terms to acquire and support hardware, software, and performance of systems and the effectiveness of operational processes to demonstrate SLA achievement.• Design, implement and operate service management processes with ITIL, COBIT and ITSM: change, availability, capacity, risk managament, business continuity plans (BCP) and disaster recovery (DR) in Andina Region (Colombia, Ecuador and Mexico)• Provide a superior employee experience through modern end-user computing environments, including mobility, and efficient helpdesk services. Show less • Design, implement and operate service management processes with ITIL and ITSM: knowledge, assset and configuration management (CMBD), access, event, service request fulfillment, incident and problem management.• Provide monthly operational KPI’s and reports to IT Management.• Troubleshooting and Performance Analysis (e.g., WireShark, Solarwinds, Nagios, PRTG, Zabbix).• Supporting the implementation of the Jira Service Desk platform• Design, implementation and maintenance of the network under Cisco, Dell, HPE technologies and infrastructure virtualization, using traditional Dell PowerEdge servers and storage architecture and SAN technology.• Design and implementation of productivity tools such as Workmeter and pugins such as tempo and timesheet for Jira.• Support in the implementation of the Moodle platform, as a tool for internal company training.• Meet all internal controls, support audit activities, manage budget• Plan and oversee system maintenance activities including hardware refresh, software upgrades, and patching.• Maintain security for software systems using remote and site-to-site VPN access, firewalls, etc.• Supporting Azure environments and supporting the migration from SQL server to Azure SQL database• Designing the organization's on-premise datacenter, including power, cooling, biometrics, etc.• Installing, configuring, and managing Windows Server 2016. Show less • Create, request, and present technical specifications and requirements for provisioning or purchase of equipment.• Coordinate hardware maintenance, replacement and new hardware installation in our datacenters.• Ensure licensing for all software purchase are recorded, and that our devices and security are kept up to date• Design, implement and operate service management processes like to backups and maintaince infrastructure• Supporting the installation and configuration of servers in Windows Server 2012 environment, environment developer in Visual Basic 6.0, .NET, database in SQL Server and ASE Sybase• Installing, configuring, and managing Windows server environments including Active Directory, DNS, DHCP, NLB, WSUS, IIS, Printer, FileServer, FTP, ISA Server and TMG Forefront.• Administering virtualized environments in Hyper-V, used System Center Suite. • Installing, configuring and managing GLPI and OCS Inventory. Show less

  • Cloud and Infrastructure Specialist

    Jun 2021 - Sept 2022

  • Infrastructure leader

    Jan 2016 - May 2021

  • Senior Support Analyst

    Jan 2013 - Dec 2015

  • Support Analyst

    Feb 2012 - Dec 2012
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  NTT DATA Europe & Latam

  Nov 2022 - now

  System Architect

  - Diseño e implementación de arquitecturas de infraestructura en modelos multicloud Azure, AWS, OCI para clientes del sector bancario, oil & gas, telecomunicaciones, retail, etc.- Diseño e implementación de servicios de orquestación de contenedores como EKS, AKS, OKE, ROSA, OpenShift.- Gobierno y definición de lineamientos transversales de acuerdo a las buenas practicas de arquitectura cloud, automatización (Ansible/AWX) y procesos TI.- Generación de propuestas para servicios cloud, J2C, migraciones, administración, finops, etc.- Gestor en la continuidad del conocimiento y el talento, apoyando el crecimiento técnico de los equipos.- Gestor de practicas transversales a nivel de infraestructura y arquitectura para operaciones de administración de plataformas en nube y on-premise, NOCs, datacenter, entre otros. Show less