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Phang Vincent

Phang Vincent

Service Desk QA Team Lead

Followers of Phang Vincent424 followers
location of Phang VincentPetaling Jaya, Selangor, Malaysia

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  • Timeline

  • About me

    Senior Research Manager at IDC Asean

  • Education

    • Swinburne University of Technology

      2003 - 2005
      Bachelor's of Applied Science in Information Technology Information Technology

  • Experience

    • Diagonal Consulting

      May 2008 - Sept 2010
      Service Desk QA Team Lead

    • Computer Troubleshooters

      Oct 2010 - Feb 2012
      Service Delivery Manager

    • HP Enterprise Services

      Mar 2012 - Nov 2014
      Service Level Management Advisor

    • Digi Telecommunications

      Nov 2014 - Jan 2019
      Service Level Manager

    • Touch 'n Go Sdn Bhd

      Feb 2019 - Jan 2021
      Senior Manager (Service Level Management)

    • IDC Asia/Pacific

      Feb 2021 - Oct 2023
      Senior Research Manager

  • Licenses & Certifications

    • ITIL Foundation Level

      ITIL Foundation Certification Training Level

    • ITIL Service Offerings and Agreements (ITIL-SOA)

      ITIL Certification Training

    • ITIL Service Design (ITIL-SD)

      ITIL Certification Training

    • ITIL Continual Service Improvement (ITIL-CSI)

      ITIL Certification Training