Cheryl Bracken

Cheryl Bracken

Senior Principal Consultant

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location of Cheryl BrackenBethlehem, Pennsylvania, United States

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  • Timeline

  • About me

    Enterprise Dynamics CRM Manager I CRM Administrator I Global Project Manager

  • Education

    • Penn State University

      -
      Bachelor of Science (BS)

      Activities and Societies: Alpha Gamma Delta

  • Experience

    • Software Liaisons

      Sept 1998 - Nov 2000
      Senior Principal Consultant
    • FLSmidth

      Nov 2000 - Apr 2017
      • Enterprise Business Process Manager - Customer Services

        Apr 2015 - Apr 2017
      • Global Business Relationship Management (Evangelist)

        Jan 2013 - Apr 2015
      • Global Project Manager - PPMO

        May 2006 - Apr 2015
      • Enterprise Dynamics CRM Program Manager

        May 2005 - Apr 2015
      • Enterprise CRM Adminstrator

        May 2006 - May 2008
      • Global Database Administrator

        Nov 2000 - Apr 2006
    • Software Liaisons

      May 2017 - now
      Senior Principal Consultant
  • Licenses & Certifications

    • Penn State University - Project Management

      Project Management Institute (PMI) Registered Education Provider
  • Honors & Awards

    • Awarded to Cheryl Bracken
      FLSmidth President Award for CRM Deployment - 2006 FLSmidth Inc. began a program to install a Microsoft Customer Relationship Management (CRM) System in early 2005. Through tremendous effort and commitment and her own personal time on a frequent basis, Cheryl was able to obtain a stable and practical platform that met the expectations of FLSmidth. Cheryl received tremendous praise and respect from the consultant and the highest levels of Microsoft management for the outstanding manner in which she coordinated to success a very complicated… Show more FLSmidth Inc. began a program to install a Microsoft Customer Relationship Management (CRM) System in early 2005. Through tremendous effort and commitment and her own personal time on a frequent basis, Cheryl was able to obtain a stable and practical platform that met the expectations of FLSmidth. Cheryl received tremendous praise and respect from the consultant and the highest levels of Microsoft management for the outstanding manner in which she coordinated to success a very complicated undertaking. It is well known that over 50% of all CRM deployments fail. Cheryl was a significant factor in overcoming those odds and in helping to develop a very pragmatic CRM System for FLSmidth Inc. and FFEM. We greatly appreciate Cheryl’s determination to overcome many significant obstacles and contribute to the program’s success. Show less
  • Volunteer Experience

    • Girl Scout Leader

      Issued by Girl Scouts of the USA
      Girl Scouts of the USAAssociated with Cheryl Bracken
    • Computer Tutor

      Issued by Bethlehem Area School District
      Bethlehem Area School DistrictAssociated with Cheryl Bracken
    • Reduce Classroom Size in Elementary School

      Issued by Parent Teacher Association (PTA)
      Parent Teacher Association (PTA)Associated with Cheryl Bracken