Emily Liu

Experience

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  GENPACT

  Jun 2011 - May 2012

  AP Assistant
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  HP

  May 2012 - Sept 2015

  Finance Associate

  Invoice processing, Call Center, Reporting, Complaint Investigations, Cash Application, Credit Management

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  Hewlett Packard Enterprise

  Oct 2015 - Mar 2017

  AP Financial Assistant

  P2P Process Experince: Invoice processing, ReportingO2C Process Expereince: Cash Application, Credit Management,ReportingCustomer Service Experience: Call Center, Complaint Investigations,Escalation

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  DXC Technology

  Apr 2017 - now

  Accounting Team Lead

  P2P and O2C Process Team Leader （BPO Account） Dates 2021-2016/07• Daily Operation Management: P2P ProcessScanning TeamScanning process management to ensure all the received invoices scanned into system timelyInvoices hard copies management and repatriationProcurement and Invoices Processing TeamWorkload assigning and monitoring to ensure all the tasks completed within SLATimely handling tough cases raised by team or client and getting issues resolvedWorking with team members to correct AP errors and discussing for action plansMonitoring finance hotline picking up rate as well as customer service qualityEnsuring all the activities done by team members adhering to Job Aids and SOP documentsHandling escalations raised from client sideO2C ProcessMonitoring cash applications done by processors within SLAReviewing O2C related reportsEnsuring all the activities done by team members adhering to Job Aids and SOP documents• Monthly and Yearly Operation Management: Monitoring ensure all the postings completed within the appropriate closing periodAttending Governance Meeting with GBS team of client’s side on bi-weekly basisAnalyzing SLA reports and providing feedbacks or action plans to supervisorReviewing Job Aids documents and SOP documentsWorking with client side to complete IIT or FIIT testing for system upgrade or new system implementation on yearly basisWorking with supervisor to provide evidence or RACM for auditing on yearly basis• Team Management: Preparing meeting minutes to host team meetings on weekly basisKnowledge management, including ad-hoc knowledge sharing, training plans designation, trainings arrangement and trainings deliveryWorking with supervisor to ensure service delivering smoothly, including overtime working requests, job rotations, people management and leaves managementReporting holiday observation plans internally and externallySAP Access Management for onboarding or offboarding users at center level Show less