Talk to sales Try for Free

Mitchell Behm, PHR

Customer Care Associate Level 2/ In-store Customer Service

409 followers

Greater Milwaukee

Connect with Mitchell Behm, PHR to Send Message

Connect with Mitchell Behm, PHR to Send Message

Timeline
About me
Human Resources Professional
Education
- University of Wisconsin Washington County
  2017 - 2018
  Associate's degree Business Graduated
  Activities and Societies: Wisconsin Collegiate Conference Basketball WCC Academic All-AmericanWCC Academic All-Conference
- University of Wisconsin Oshkosh
  2016 - 2020
  Bachelor of Business Administration - BBA Human Resources Management/Personnel Administration Graduated
  - Entrepreneurship & Innovation Certificate
Experience
- Eastbay
  Oct 2018 - Mar 2020
  Customer Care Associate Level 2/ In-store Customer Service
  - December 2018, November 2019, and January 2020 Employee of the Month- Use order fulfillment software to assist customers in tracking and other online order fulfillment questions- Assist customers with orders over the phone- File formal customer complaints against store locations that included discrimination, harassment, and other in-store complaints in the corporate action request system
- Advocate Aurora Health
  Jun 2020 - Sept 2021
  - Completed an I-9 Audit Project- Complete cases involved with Name Changes, Name Badge Requests, Pay Statement Assistance, Reassignment of cases to AARC Team, and Benefit Questions which appear in PeopleSoft- Work directly with the Leave of Absence team in completing cases relating to FMLA, Wisconsin FMLA, Short Term Disability, General Leave of Absence Questions, and Payroll Elections while on leave
  - HR Service Center Tier 1 Representative
    Oct 2020 - Sept 2021
  - HR Service Center Intern Sr.
    Jun 2020 - Oct 2020
- Michael Best & Friedrich LLP
  Aug 2022 - Nov 2024
  Human Resources Coordinator
- DBHW Wealth Partners
  Nov 2024 - now
  Human Resources Generalist
Licenses & Certifications
- Professional in Human Resources (PHR)
  HRCI
  Aug 2024
- Rippling Certified: People Manager
  Rippling
  Mar 2025
  View certificate
Honors & Awards
- Awarded to Mitchell Behm, PHR
  January 2020 Employee of the Month Oshkosh Supervisor Team: Eastbay/Footlocker Jan 2020
- Awarded to Mitchell Behm, PHR
  November 2019 Employee of the Month Oshkosh Supervisor Team: Eastbay/Footlocker Nov 2019
- Awarded to Mitchell Behm, PHR
  All-Star Customer Service Awards Oshkosh Supervisor Team: Eastbay/Footlocker Dec 2018 Provided exceptional customer service that prompted customers to speak to my supervisors to explain their wonderful customer service experience with me. Picture of awards are listed under the Footlocker.com experience section. Received multiple All-Star Rewards.
- Awarded to Mitchell Behm, PHR
  December 2018 Employee of the Month Oshkosh Supervisor Team: Eastbay/Footlocker Dec 2018
- Awarded to Mitchell Behm, PHR
  WCC Academic All-Conference Wisconsin Collegiate Conference Athletic Board May 2018
- Awarded to Mitchell Behm, PHR
  Wisconsin Collegiate Conference Scholastic Honor Roll Wisconsin Collegiate Conference Athletic Board May 2018 Maintained honor roll status throughout the basketball season.

Recommendations
...