Alberto Cioffi

Experience

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  LCL Consulting

  May 2013 - Jun 2014

  Trainer
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  Modis

  Dec 2016 - Feb 2018

  Technical consultant
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  Hewlett Packard Enterprise

  Jan 2017 - Jan 2018

  Technical Consultant
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  Vodafone

  Jan 2017 - Jan 2018

  HPE Technology Consultant

  Technical consultant in the Project Management field within the HPE Technology Service Consulting organization focusing on several projects on Contact Center technology area of one of the biggest multinational telecommunications company. Main responsibilities:Evaluation of costs/times for development and testing activities for each projectEvaluation of the team resources allocationDefinition of scope (based on the customer service model), milestones and deliverablesManagement of suppliersDelivery of the deliverables and MilestonesActivities related to extraCanvass/Canvass/bugfixing releasesManagement of tickets opened by the customer (an average of 5 tickets per month)Projects and Initiatives:The dimension of projects where I was involved is variable between tens and hundreds of thousands of euro. The monitoring and analysis of new KPIs introduced have been constant and continuous, and have allowed reaching the targets requested by the client, while keeping the existing KPIs unaltered (e.g. % of Waiting time). It is remarkable to underline that the size of inbound calls number per day that the environment mustmanage is 500000/day. Show less

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  Capgemini

  Feb 2018 - Oct 2024

  The role is composed by two main responsibilities:Project Management activities:- Monitoring and planning of entire projects in Waterfall methodology - Monitoring and planning of user stories and activities in Agile methodologyDesign activities:- Analysis and design of new solutions built to satisfy the stakeholders’ requests and business needs- Definition of functional specifications related to the solutions defined Analyst Consultant in the Vodafone Customer Operations area, with focus on the Contact Center technology area. The role consists of two main activities:the project delivery management, project initiating and planning (scope, schedule, cost, risk, and procurement), project execution, monitoring and closing;the management of BAU requirements and the connected configurations in order to satisfy the Business needs, with scheduled and weekly cadenced releases.

  • Project Manager / Designer

    Jan 2021 - Oct 2024

  • Project Manager

    Feb 2018 - Dec 2020
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  P4I - Partners4Innovation - A DIGITAL360 Company

  Sept 2024 - now

  Project Manager