Alejandro Fernandez

Experience

• 

  FONDAS - Fund for Agricultural Development

  Aug 2011 - Nov 2015

  Senior Credit Analyst

  Agricultural management systems financing, bank reconciliation of clearing accounts, drafting memoranda and crafts for banks, management of account balances financing, update statements, management statistical reports.

• 

  Citi

  Jan 2016 - Jan 2017

  Bank Teller

  Provide superior customer service to clientele by developing relationships and offering solutions to assist in all of their financial needs. Execute all financial transactions in accordance with bank policies and procedures. Support branch team members to achieve sales, service and operational goals.

• 

  TD

  Jan 2017 - Jan 2020

  Senior Costumer Service Representative - Personal Banker II

  Provide excellent customer service while selling/ cross-selling TD products to new and existing customers. Commercial regional assistant and small business lender processing advances and payments, upload customers into database for loan input, takes residential mortgage loan applications and offers or negotiates terms of residential mortgage loans for compensation or gain, under NMLS license. Notary Public services.

• 

  Investors Bank

  Jan 2020 - Jul 2021

  Assistant Manager

  Identify, develop, and close sales, applying selling techniques to generate product interest and actively cross-selling bank products and services combined with operations, regulations, and compliance. also develop and communicate strategies to the team to enable the branch to achieve sales and deposit goals. Provides continuous coaching on selling techniques as well as resolving complex customer service issues.

• 

  Valley Bank

  Jul 2021 - now

  Building and promoting branch identity, increasing product sales, encouraging overall ownership and accountability for enhancing customer experience and branch success, consulting with clients to assess financial needs, and optimizing sales prospects are some of the other tasks. Ensure that the branch complies with all retail banking policies and procedures on a daily basis. helps with community activities, such as Habitat for Humanity. taking part in and supports CRA projects and programs. Responsible for providing exceptional customer service in accordance with Valley's mission statement. Ability to engage customers with friendly and professional service, analyzing needs to recommend the appropriate products and services for our customers.

  • Service Excellence Manager

    Jun 2021 - now

  • Sr. Regional Personal Banker

    Jul 2021 - Jan 2022