SURYANATHAN C

Experience

• 

  Mphasis

  May 2024 - now

  Technical Support Engineer

  ● Server management of cloud-based applicationsCitrix, Mainframe, Azure, AD, etc Troubleshooting and Debug the issue reproduced using windbg for resolution Ticketing using Service Now tool, Incident management and life-cycle●Scrum call with the cross-functional team for resolution of critical issues.●Generate report as per tool capability Call Logging Using IWS, CCPulse++, PowerBI Network managegement of Network Drive, AWS Load balancer and Cloud Services●VPN configuration and troubleshooting for VPN related Issue●Debugging and troubleshooting of Windows, BIOS/ UEFI, application and Hardware related issue Creating and running Script and Patching●Provided technical assistance to customers via phone and chat resolving an average of 20+ complex technical issues per day. Show less