Tala Hamarneh, PMP®

Experience

• 

  Hikma Pharmaceuticals

  Aug 2017 - Sept 2017

  Quality Control and Quality Assurance

  During this internship, I monitored quality assurance in production processes in various types of warehouses and facilities. I reviewed and checked production processes in accordance with internal guidelines. I also provided support during inventory checks to ensure adherence to quality standards. I analyzed quality results and identified optimization potentials while documenting quality review results. Lastly, I collaborated closely with Quality Assurance team to improve processes.* Implemented new testing methods for quality monitoring.* Increased production quality through improved controls.* Enhanced inventory accuracy through detailed checks. عرض أقل

• 

  Bosch

  Sept 2018 - Feb 2019

  Supply Chain Risk Management

  I assisted in the development and implementation of a new risk management IT System to record, assess, and track supplier risks, including defining new KPI thresholds.* Increased risk transparency by introducing a standardized monitoring system.* Reduced supplier risk through clearly defining KPIs.* Generated positive feedback on the training that made risk management more effective.

• 

  Sweidan Industrial Services

  Jun 2020 - Jun 2024

  In this role, I led a 5-member team in the Sales and Operations department. I collaborated regularly with customers and suppliers across Europe and Germany to understand their needs, provide project status reports, and take corrective actions. I developed business plans and analyses, formulating both short- and long-term strategies. I coordinated internal and external reporting activities, conducted competitive analyses and maintained a strong understanding of technology trends.* Successfully completed projects by fostering a PMP-oriented approach, contributing to the company’s project management capabilities.* Played a key role in achieving ISO certification for the organization, contributing to enhanced quality management systems.* Mentored and trained junior engineers, enhancing their technical and project management skills.* Streamlined the inquiry-to-order process, improving customer satisfaction and operational workflow. عرض أقل As a sales engineer, I organized and coordinated order processes to ensure on-time deliveries. I provided post-sales customer support, resolved complaints, and cultivated close client relationships. I compiled reports, market updates, sales analyses to identify market trends. I also communicated routinely with clients to promote new technologies and product innovations. * Promoted to Senior Sales Engineer, demonstrating leadership and commitment to company development.* Utilised PMP expertise to guide team operations, integrating project management principles into sales processes.* Built a solid customer base through close cooperation to find solutions and long-term loyalty incentives, while also coordinating with our European and German suppliers to address issues and ensure resolution.* Reduced customer complaints through improved post-sales initiatives. عرض أقل

  • Senior Sales Engineer

    Mar 2023 - Jun 2024

  • Account Executive/ Sales Engineer

    Jun 2020 - Mar 2023