Jessica Smith

Experience

• 

  Elite Toma Martial Arts

  Jan 2012 - Sept 2018

  Instructor

  - Managed group and individual lessons to students ranging from 4 to 50 years in traditional tae-kwon-do.- Developed diverse curriculum in flexibility, strength, and speed training for classes over 20 people.- Fostered positive learning and work environment for students and teachers.

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  COLOTRAQ

  May 2017 - Mar 2020

  Client Services Intern

  - Performed UI testing, UX design feedback, data validation and remediation, bug regression testing, and BETA user customer support. - Collaborated with BETA users and internal resources to improve information, design and functionality of DCITRAQ, which drove 50% increase in adoption rate. - Created database of 200+ agents/providers to include everything from services offered, commission rates, and partnership status.

• 

  COLOTRAQ

  Jun 2020 - May 2021

  Financial and Marketing Associate

  - Identified and implemented changes regarding key processes for internal controls and financial reporting procedures. - Analyzed financial reports and executed vendor setup and payment, operational expenses, and account reconciliations. - Created new system for tracking inbound and outbound financials to save 5% of annual cost. - Managed marketing initiatives through multiple platforms, increasing traffic to website by 300% and hosted weekly meetings with executive team to improve marketing strategies. - Maintained working relationships with key clients to achieve 95% renewal rates. Show less

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  ADP

  May 2021 - now

  • Manager- Implementation Retirement Services

    Jul 2024 - now

  • Team Lead- Implementation, Retirement Services

    Aug 2022 - now

  • Implementation Project Manager

    May 2021 - Aug 2022