Christy Wood

Experience

• 

  Tata consultancy services

  May 2019 - May 2021

  Assistant Systems Engineer - Product Data Enrichment

  • Focused on providing the most logical and value-added information about the products including Taxonomy design and product attribute enrichment.• Responsible for creating appropriate attributes for 100+ categories of client database.• Efficiently entered large volumes of information, maintaining an error rate of less than 1%.• Created a knowledge base for the team to ensure smooth data integration from various sources, achieving an 85% reduction in the preparation time of client materials.• Mentored new hires on advanced product knowledge, offered feedback to associates and boosted employee productivity by 25%• Performed Quality Assurance on 10,000+ product entries, resolving discrepancies and replace old copies of specifications with new revised specifications to maintain data integrity.• Conducted and coordinated virtual town hall meetings as the HR SPOC with 100% Participation from executives and employees. Show less

• 

  Walmart Canada

  Oct 2021 - now

  • Driving the sales performance of E-commerce platform and examining sales-related metrics to inform restocks.• Training and supervising associates to give best customer service in a time bound environment.• Ensure order accuracy and comply with company policies and procedures.• Providing exceptional customer service by providing product information, addressing customer inquiries, and resolving any issues in a timely and professional manner.• Ensuring a safe and hazard free work environment by completing safety sweep logs and adhering to health and safety regulations. Show less • Implementing merchandising strategies to optimize product presentation, execute floor layout changes and enhance the overall shopping experience for customers. • Unloading and sorting general merchandise trailers.• Ensuring Proper Signage, completing Shelf Capacity errors, Capping Bins and completing picks to support Customer Availability Process• Responsible for consistently replenishing and organizing merchandise on store shelves, ensuring that products are neatly arranged and readily accessible to customers. • Helping customers with purchasing decisions and resolving customer issues• Maintained a knowledge base of the product offerings and improved customer retention by recommending new and right products to existing and new customers.• Proficiently handled a significant volume of transactions with precision, ensuring accuracy across various payment types including cash, credit card, and electronic methods. Show less

  • OMNI Department Manager

    Apr 2024 - now

  • Customer Availability Process

    Oct 2021 - Mar 2024