Eslam Hamdi Zaki

Experience

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  InterContinental Hotels Group (IHG®)

  Sept 2011 - Oct 2012

  Front Office Agent

  -Registers guests into the hotel, ensuring all relevant details are obtained on the registration card while adhering to the hotel’s credit policy and such details are recorded in the hotel’s computer system.-Maintains guest accounts and charge records, back-ups are cleared on a daily basis.-Attends to guest queries and complaints in as far as he/she is capable and pass it to my shift leader or supervisor.-Checks correspondence and guest histories of all arrivals for the day.-Maintains a cash float for use with guest payment of accounts and foreign currency exchange.-Makes sure all departure with account to company have supporting documents attached.-Remains up to date with all rates, packages and promotions being offered by the hotel.-Be up to date with all F& B activities, theme evenings, entertainment and costs, opening times, theme evenings and promotions for the hotel.-Maintains Reception Log book for detailed handover. Show less

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  Palm Royale Soma Bay (Ex. Intercontinental Abu Soma)

  Nov 2012 - May 2014

  Front Office Shift Leader

  -Registers guests into the hotel, ensuring all relevant details are obtained on the registration card while adhering to the hotel’s credit policy and such details are recorded in the hotel’s computer system.-Maintains guest accounts and charge records, back-ups are cleared on a daily basis.-Attends to guest queries and complaints in as far as he/she is capable.-Checks correspondence and guest histories of all arrivals for the day.-Maintains Reservations Office procedure when Reservations Office is closed.-Maintains a cash float for use with guest payment of accounts and foreign currency exchange.-Makes sure all departure with account to company have supporting documents attached.-Remains up to date with all rates, packages and promotions being offered by the hotel.-Be up to date with all F& B activities, theme evenings, entertainment and costs, opening times, theme evenings and promotions for the hotel.-Reads, initial and appropriately file all incoming memos, promotional material and reports.-Audits cashier duties on a daily basis, solving all discrepancies related to Receptionist / Cashier, reported from Accounts Department.-Maintains Reception Log book for detailed handover.-Responds to guest inquiries. Show less

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  Palm Royale Soma Bay (Ex. Intercontinental)

  May 2014 - Sept 2014

  Front Office Supervisor

  -Registers guests into the hotel, ensuring all relevant details are obtained on the registration card while adhering to the hotel’s credit policy and such details are recorded in the hotel’s computer system.-Resolve guest complaints.-Maintains guest accounts and charge records, back-ups are cleared on a daily basis.-Attends to guest queries and complaints in as far as he/she is capable.-Checks correspondence and guest histories of all arrivals for the day.-Maintains Reservations Office procedure when Reservations Office is closed.-Maintains a cash float for use with guest payment of accounts and foreign currency exchange.-Makes sure all departure with account to company have supporting documents attached.-Remains up to date with all rates, packages and promotions being offered by the hotel.-Be up to date with all F& B activities, theme evenings, entertainment and costs, opening times, theme evenings and promotions for the hotel.-Reads, initial and appropriately file all incoming memos, promotional material and reports.-Audits cashier duties on a daily basis, solving all discrepancies related to Receptionist / Cashier, reported from Accounts Department.-Maintains Reception Log book for detailed handover.-Night shift in charge (replacing the night manager) reporting to the front office manager-Supervise staff of front office during their shifts.-Responds to guest inquiries. Show less

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  Swiss-Belhotel International

  Sept 2014 - Aug 2015

  Front Office Supervisor In-Charge

  Provide outstanding services and ensure customer satisfaction.Post charges to customers and handle card and cash transactions. Plan and assign tasks for front office team. Supervise front office team in their assigned job duties. Evaluate the performance of associates and provide appropriate feedback. Ensure associates follow company policies and operational procedures.

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  Red Sea Hotels

  Sept 2015 - Feb 2016

  Front Office Supervisor

  -Registers guests into the hotel, ensuring all relevant details are obtained on the registration card while adhering to the hotel’s credit policy and such details are recorded in the hotel’s computer system.-Resolve guest complaints.-Maintains guest accounts and charge records, back-ups are cleared on a daily basis.-Attends to guest queries and complaints in as far as he/she is capable.-Checks correspondence and guest histories of all arrivals for the day.-Maintains Reservations Office procedure when Reservations Office is closed.-Maintains a cash float for use with guest payment of accounts and foreign currency exchange.-Makes sure all departure with account to company have supporting documents attached.-Remains up to date with all rates, packages and promotions being offered by the hotel.-Be up to date with all F& B activities, theme evenings, entertainment and costs, opening times, theme evenings and promotions for the hotel.-Reads, initial and appropriately file all incoming memos, promotional material and reports.-Audits cashier duties on a daily basis, solving all discrepancies related to Receptionist / Cashier, reported from Accounts Department.-Maintains Reception Log book for detailed handover.-Night shift in charge (replacing the night manager) reporting to the front office manager-Supervise staff of front office during their shifts.-Responds to guest inquiries. Show less

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  Harty Tours Lufthansa City Center

  Feb 2016 - May 2016

  Tourism Representative
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  TOLIP Hotel Alexandria

  Jun 2016 - Sept 2016

  Front Office Supervisor In-Charge (Opening Team)

  Provide outstanding services and ensure customer satisfaction.Post charges to customers and handle card and cash transactions. Plan and assign tasks for front office team. Supervise front office team in their assigned job duties. Evaluate the performance of associates and provide appropriate feedback. Ensure associates follow company policies and operational procedures.

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  SENTIDO Palm Royale Resort

  Sept 2016 - Apr 2017

  Night Manager
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  IHG Hotels & Resorts

  May 2017 - Mar 2019

  Night / Duty Manager

  Night / Duty Manager at Holiday Inn Resort Kandooma Maldives

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  SENTIDO Palm Royale Resort

  Jul 2019 - Nov 2022

  Assistant Front Office Manager

  Assistant Front Office Manager at Sentido Palm Royale Soma Bay

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  Hyatt Hotels Corporation

  Nov 2022 - Apr 2024

  Assistant Manager - Front Office

  Assistant Manager - Front Office at Hyatt Regency Dubai Creek Heights Hotel and Residences

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  IHG Hotels & Resorts

  Apr 2024 - now

  Assistant Front Office Manager

  Assistant Front Office Manager - Noku Maldives Vignette Collection