Brendon Lee

Experience

• 

  Tech Pacific Australia Pty Ltd.

  Sept 1997 - May 2001

  Customer Service Team Lead

  A broadbase distributor of IT products to the Australian IT channel and retailers. Responsibilities- Customer service management – Manage a sales team to ensure efficient management of sales inquiries and provide excellent customer service. Ensure that the entire team is managing calls and orders from their customer base within acceptable time frames;- Escalation handling – manage service issues that cannot be resolved by team members- Maintain close contact with Product Management, technical specialists and utilise these resources effectively to ensure sales are maximised. - Developing a strong understanding of products, technology and capabilities across all product ranges to ensure that sales opportunities are captured;- working closely with sales and technical staff to understand internal issues;Achievements- Motivated team to consistently hit set targets and over achieve set service level agreements when managing calls and customer orders. Show less

• 

  INGRAM MICRO

  Jun 2001 - Nov 2005

  Ingram Micro Australia is the largest technology distributor in Australia and a leading technology sales, marketing and logistics company. Responsibilities- Managing the Intel, Adaptec and SuperMicro portfolios on a day-to-day basis. Maintaining product information, price lists, liaising with vendor contacts and import agencies;- Forecast unit and sales revenue of portfolio and manage inventory across all branches throughout Australia. - Work with sales team to hit vendor revenue and profitability targets set by the company and vendor partners.- Develop and maintain relationships with top customers in consultation with assigned account managers and BDMs;- Provide value-added services – providing presales technical service to customers.Achievements- Ranked number 1 distributor in Australia and New Zealand for the Intel server product range after taking over the portfolio from a number 3 of 3 position;- Reduced aging inventory from 8+ months to be back in line with company standards. Show less

  • Product Manager

    May 2003 - Nov 2005

  • Customer Service Executive

    Jun 2001 - May 2003
• 

  AMD

  Jan 2006 - Jan 2009

  Founded in 1969 as a Silicon Valley start-up, the AMD journey began with dozens of employees focused on leading-edge semiconductor products. From those modest beginnings, AMD has grown into a global company achieving many important industry firsts along the way. AMD today develops high-performance computing and visualization products to solve some of the world’s toughest and most interesting challenges.

  • Strategic Alliances Manager

    Apr 2007 - Jan 2009

  • Account Executive

    Jan 2006 - Apr 2007
• 

  HP

  May 2010 - now

  • Asia Pacific Sales Enablement Team Lead & ANZ Business Operations Manager

    Apr 2023 - now

  • Sales Operations Manager

    Feb 2011 - Mar 2023

  • Market Development Manager

    May 2010 - Feb 2011