Chris Low-Foon

Experience

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  Educational Excellence

  Aug 2011 - Oct 2011

  Freelance IT Support

  As a Freelance IT Support Specialist, I deliver on-site technical solutions across multiple locations. My responsibilities include maintaining critical servers, setting up and configuring interactive learning technologies, managing file server organization and transfers, administering restricted websites, and ensuring seamless Active Directory configuration and maintenance. I also diligently perform OS and software patching to maintain system security and stability.

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  Compagnie Mauricienne de Textile / Beyond Creative

  Aug 2011 - Sept 2011

  Freelance IT Support

  Freelance IT Support professional specializing in managing mixed Mac and Windows environments. Expertise includes maintaining and troubleshooting NAS storage and permissions, ensuring seamless printer/scanner sharing, installing and relocating IP phones, and prioritizing wired network connections for optimal stability. Proactively manage OS and software updates to maintain system security and performance.

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  StorePOINT International

  Sept 2011 - Mar 2013

  Technical Account Manager

  At StorePOINT International, I provided comprehensive technical support (L1-3) directly to clients, building and maintaining strong customer relationships. I collaborated with the development team to prioritize and schedule bug fixes and feature updates, while also delivering pre-sales presentations and post-sales training on workflows and features. Additionally, I managed in-house IT support, including hardware/software troubleshooting, server maintenance, and data backups, and maintained the company website for optimal functionality. Show less

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  Resolution1 Security - A Part of Fidelis Cybersecurity

  Mar 2013 - Apr 2015

  Technical Account Manager & Technical Support Engineer

  At AccessData (later acquired by Resolution1), I held a dual role as a Senior Technical Account Manager and Technical Support Engineer, delivering comprehensive technical expertise and exceptional customer service to enterprise clients globally. I built and maintained strong relationships with key clients, providing proactive technical guidance and support while resolving complex issues and escalations. My in-depth knowledge of AccessData's product suite allowed me to offer solutions that optimized their use of the products. Collaborating closely with Sales, Product Development, and other teams, I ensured client needs were met and feedback was incorporated into product enhancements. Comfortable working in a high-pressure environment, I provided multi-level support to clients on an international basis, showcasing my ability to analyze complex technical problems and deliver effective solutions. This dual role allowed me to leverage both my technical expertise and client relationship skills to ensure the success of AccessData's enterprise clients. Show less

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  Fidelis Cybersecurity

  May 2015 - Apr 2020

  Senior Technical Support Engineer

  As a Senior Technical Support Engineer at Fidelis Cybersecurity, I deliver exceptional customer service and support to critical accounts across EMEA. I specialize in handling escalated matters efficiently, ensuring timely resolutions that meet or exceed customer expectations. My role also involves collaborating closely with Product Engineering and QA to beta test pre-release code, contributing to the continuous improvement of our products.

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  Mandiant

  Apr 2020 - Nov 2022

  Senior Customer Success Engineer
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  Google

  Nov 2022 - now

  Senior Technical Solutions Engineer

  As a Senior Technical Solutions Engineer at Google, I drive outcomes for complex technical projects, ensuring operational success and customer satisfaction. I collaborate with cross-functional teams to provide technical support, consulting, and best practices, contributing to project scoping, resource allocation, and the development of innovative solutions. My goal is to build efficient processes, improve product supportability, and foster a culture of continuous improvement.