Darius Dowell

Experience

• 

  Benesch Law

  Oct 2019 - Oct 2021

  Mailroom/ Copy Room Clerk

  -Streamlined mailroom operations by implementing an updated tracking system, improving package accountability and reducing delivery time by 20%.-Successfully able to troubleshoot and resolve logistical issues related to mail delivery, enhancing process efficiency and minimizing delays.-Utilized database systems to log and track incoming and outgoing mail, developing proficiency in data entry and inventory management tools.-Collaborated with legal teams to prioritize sensitive legal documents, maintaining strict confidentiality and adherence to regulatory standards. Show less

• 

  TDEC

  Nov 2021 - Jul 2022

  Image Processor

  -Processed and organized over 5,000 digital data images monthly, ensuring consistent quality control and accuracy in image management systems.-Improved image-processing efficiency through the identification and implementation of workflow optimizations, contributing to faster project completion.-Utilized specialized imaging software to edit and categorize large volumes of files, gaining proficiency in digital asset management tools.-Monitored and ensured adherence to strict quality standards, reducing rework rates by 15% and improving final product consistency. Show less

• 

  Ripcho Studio

  Aug 2022 - Apr 2023

  Data Entry Clerk

  -Entered and maintained over 1,000 digital records daily with 75% accuracy, ensuring data integrity and minimizing errors.-Improved workflow efficiency 100% through identifying data bottlenecks and proposing process enhancements for smoother operations.Utilized specialized software to manage large datasets, developing proficiency in handling complex databases and digital systems.-Verified and corrected data entries, reducing errors by 90% and contributing to smoother downstream processes and client satisfaction. Show less

• 

  CUPAL HOME HEALTH AGENCY LLC

  Jun 2023 - now

  Home Health Aide

  Delivers personalized care to patients daily, ensuring accurate documentation and updating digital records, contributing to efficient patient management. Coordinates with multidisciplinary teams to resolve patient concerns, applying strong communication skills and troubleshooting issues in real-time. Manages sensitive health data in compliance with HIPAA regulations, demonstrating attention to detail and adherence to privacy protocols.

• 

  Aucera

  Oct 2024 - now

  Customer Service Representative

  -Successfully converted customer inquiries into sales-Resolved customer issues efficiently, improving satisfaction rates-Created a troubleshooting guide that decreased issue resolution time ensuring quicker responses to common customer problems.