Experience

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  Mahindra finance

  Jul 2017 - Sept 2018

  Area manager

  Collection Management and Performance:● Supervised and monitored a team of collectors, ensuring effective debt recovery through phone calls and letters.● Achieved outstanding results by increasing the current due in the region from 89% to 94%.● Successfully reduced Non-Performing Assets (NPA) from 11% to 4% within the portfolio.Accounting and Reporting:● Prepared accurate and comprehensive accounting reports summarizing accounts payable data.● Demonstrated strong attention to detail and financial expertise in generating these reports.Process Improvement and Technological Implementation:● Successfully implemented new technologies and process automation initiatives, resulting in increased efficiency and continuous improvement.● Proactively identified and implemented strategies to streamline collection processes and enhance overall performance.Business Generation and Customer Acquisition:● Played an active role in acquiring new customers by educating them about Mahindra Finance and its product categories.● Utilized various methods such as cold calling, emails, and networking events to fix appointments with potential clients/customers, contributing to business growth. Show less

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  Hdfc bank

  Dec 2019 - Apr 2022

  • Channel Distribution Management• Handling a team of Executive/Sales Officers (Total Team Size: 15-20)• Achieving monthly sales target and ensuring growth• Channel and Corporate sales• Branding of product, ensuring brand visibility through Branch Channel• Setting branch targets in line with company policy, Target allocation , Financial plan, CRM query training.• Working closely with Branch and Key accounts managers/Relationship Managers team.• Closely working with Application fulfillment unit, credit team and service team for fast approval and resolution of query.• cross-selling and up-selling third party products. Show less Demonstrated strong sales planning skills and effectively tracked daily sales targets.Achieved significant growth in card penetration, increasing overall portfoliopenetration from 0.9% to 4%.Consistently achieved over 10% penetration in individual sales staff portfolios.Maintained close follow-up with new corporate clients and successfully retainedmanaged corporate clients.Built strong relationships to ensure client satisfaction and foster long-termpartnerships.Managed risk mitigation and identified opportunities to maximize product outcomes.Implemented strategies to capitalize on opportunities while minimizing potentialrisks.Ensured strict adherence to compliance policies, industry regulations, and legalrequirements.Implemented and maintained robust compliance practices, ensuring theorganization's operations were in line with regulatory standards.Developed and executed internal controls and processes to mitigate compliance risksand maintain a high level of integrity. Show less

  • Subject Matter Expert - Credit Card

    Sept 2021 - Apr 2022

  • Sales Manager

    Dec 2019 - Apr 2022
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  Sbi card

  May 2022 - May 2023

  Subject matter expert

  • Digitization of Credit card issuance process through E-Aadhar Verification.• Identification of potential Markets for credit card Marketing and Campaign.• Team Handling (Team Size – 50)• Strategies to retain existing relationship via Customer Interviews and feedback.• Major focus on Call Audit and Call Quality for the audit and training purpose.• Collaborated with UX/UI team to streamline operation interfaces, achieving 40% improvement in application processing.• 160 % achievement of Credit card and TPP product target. Show less

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  Indusind bank

  Jun 2023 - Dec 2023

  Chief manager

  • Assisted Senior Product Manager with all tasks related to the successful launching of products.• Acted as the liaison among product, IT, and sales teams to understand customer demand for new features• Collected and analyzed user feedback and provided Branch banking head's with detailed reports.• Managed a product drop-off for company software suite, resulting in a 30% increase in operational efficiency• Enablers for Sales and field team for new customer acquisition through alliances with Business associations and close monitoring of lead closures..• Internal training and education. Show less

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  Tvs credit services ltd.

  Nov 2024 - now

  Senior manager business planning