Sofia Claro Dos Santos

Experience

• 

  Auchan

  Mar 2009 - Mar 2009

  Chemical Engineer
• 

  Everis

  Apr 2009 - Aug 2021

  Business Engagement Manager with focus on Financial Services Industry with national experience in the following areas:- Customer & User Experience: Customer experience design, Customer Journey Maps, Personas, Discovery benchmarks / Design trends, Usability Testing Methods and Tools, Paper Prototyping, User Experience- Digital Transformation Consulting: Digital Transformation Programs, Design Thinking, Business Innovation, Service Design, UX&Design Research, Design Sprint or Lean Inception Facilitator, Information Architecture, User Interface Design, Prototype- Change management & Buy in: Communication and Training Plan, Initiatives and Materials, Creation of the new identity; Promotion of an effective change management- PMO (Project Management Officer): IT Project Management & Delivery, IT Strategy, IT cost reduction, Innovation Programs. Show less

  • Manager

    Sept 2019 - Aug 2021

  • Business Engagement Manager

    Sept 2018 - Aug 2019

  • Senior Consultant / Business Principal Consultant

    Sept 2013 - Aug 2018

  • Consultant

    Apr 2009 - Sept 2013
• 

  Deloitte

  Aug 2021 - now

  Financial Services - Business Consulting Financial Services | S&O

  • Senior Manager

    Sept 2023 - now

  • Manager

    Aug 2021 - Sept 2023