Sofia Claro dos Santos

Sofia claro dos santos

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location of Sofia Claro dos SantosLisboa, Lisbon, Portugal
Followers of Sofia Claro dos Santos1000 followers
  • Timeline

  • About me

    Senior Manager at Deloitte

  • Education

    • Instituto superior técnico

      2002 - 2008
  • Experience

    • Auchan

      Mar 2009 - Mar 2009
      Chemical engineer
    • Everis

      Apr 2009 - Aug 2021

      Business Engagement Manager with focus on Financial Services Industry with national experience in the following areas:- Customer & User Experience: Customer experience design, Customer Journey Maps, Personas, Discovery benchmarks / Design trends, Usability Testing Methods and Tools, Paper Prototyping, User Experience- Digital Transformation Consulting: Digital Transformation Programs, Design Thinking, Business Innovation, Service Design, UX&Design Research, Design Sprint or Lean Inception Facilitator, Information Architecture, User Interface Design, Prototype- Change management & Buy in: Communication and Training Plan, Initiatives and Materials, Creation of the new identity; Promotion of an effective change management- PMO (Project Management Officer): IT Project Management & Delivery, IT Strategy, IT cost reduction, Innovation Programs. Show less

      • Manager

        Sept 2019 - Aug 2021
      • Business Engagement Manager

        Sept 2018 - Aug 2019
      • Senior Consultant / Business Principal Consultant

        Sept 2013 - Aug 2018
      • Consultant

        Apr 2009 - Sept 2013
    • Deloitte

      Aug 2021 - now

      Financial Services - Business Consulting Financial Services | S&O

      • Senior Manager

        Sept 2023 - now
      • Manager

        Aug 2021 - Sept 2023
  • Licenses & Certifications