Laura Sheridan

Experience

• 

  Cahoot

  Jul 2007 - Mar 2011

  Contact Centre Agent

  Customer Service Agent at Santander UKs stand-alone internet bank, cahoot. Dealing with inbound emails and calls from cahoot customers in order to resolve all queries and concerns. As a fully functioning bank, I gained experience in every area of retail banking working within a small part of Santander UK. For the final 6 months of my time at cahoot, I worked in Milton Keynes to test a new platform to more closely align cahoot bank with Santander Retail systems, I was then positioned back in the cahoot contact centre where I was able to successfully develop and deliver a bespoke training package for Agents and Management in readiness for a 'Big Bang' migration. Show less

• 

  Banco Santander (Geoban)

  Mar 2011 - Apr 2018

  I currently work in the Customer Data team in the Data Quality in Structural Systems department within Santander UK. I am responsible for the cleansing, control and deep dive analysis of the customer data for over 18 million customers. My main activities include deep dive analysis, root cause analysis and data improvement. I maintain all the FATCA and CRS reporting from a Data Quality perspective and work on any data migrations involving the movement of customer data. Maintaining all daily BAU card parametersDesign & Parameteristion of cards both debit and credit into PCAS Running daily controls to manage the card databaseProject involvement and testing

  • Technical Specialist III

    Apr 2015 - Apr 2018

  • Technical Specialist II

    Mar 2011 - Apr 2015
• 

  Santander UK

  Apr 2018 - now

  Data Culture and Analytics

  • Data Analytics Manager

    Jun 2023 - now

  • Data Development Manager

    Aug 2019 - Jun 2023

  • Technical Support Manager

    Apr 2018 - Jun 2023