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Roger Santos

Roger Santos

Front Office Supervisor/Night Audit

Followers of Roger Santos95 followers
location of Roger SantosNew York City Metropolitan Area

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  • Timeline

  • About me

    Night Manager

  • Education

    • Colegio de San Juan de Letran (Manila)

      1994 - 1997
      Bachelor of Arts - BA Liberal Arts Major in Journalism/Communication

    • San Sebastian College - Recoletos de Manila

      -
      Master of Business Administration - MBA

  • Experience

    • Mandarin Oriental Hotel Group

      Aug 2002 - Nov 2004
      Front Office Supervisor/Night Audit

      Front Office Supervisor (August 16, 2002 – November 1, 2004)Embodied superior customer service; Responsible in efficiently and effectively resolving escalated customers complaints; Trained, delegated and scheduled staff; Oversaw continuous effective flow of work; Performed nightly audits and balancing accounts.

    • National DCP, LLC

      Jun 2005 - Jan 2017
      Area Operations Manager

      Area Operations Manager (January 2005 - January 2017)Embodies corporates value of providing quality service in promoting and selling the Dunkin Donuts-Baskin Robbins brand; owns the day to day store operation; Hiring, delegating and training of staff; Schedule staff hours and duties; Inventory and requisition of store supplies through DCP

    • Hilton Westchester

      Dec 2016 - Dec 2020
      Night Manager-Auditor/Front Office

    • Pan Am Equities DBA Rye Hotel LLC

      Dec 2020 - now
      Administrative Manager

    • Trump International Hotel & Tower New York

      Nov 2022 - now
      Night Manager

  • Licenses & Certifications

    • Fire Safety Management (FSM)

      Rye Brook Village Of The