Kurniawan Eka Saputra

Experience

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  Taman Anggrek Condominium

  Oct 2000 - Feb 2006

  Customer Service

  Report to Duty Manager.Greet all Customer at any time with a Friendly Polite and helpful manner at every Opportunity.Handling Customer’s / tenant’ complaint or request and directly give an Action.Always handling Guest with Standard of Behavior and appearance. Expected in His / Her attitude towards customer, Tenants Satisfactions at any times.

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  Manhattan Hotel Kuningan

  Mar 2006 - Jul 2007

  Front Desk Agent

  Do Check in and Check out Guest (Walk in, Personal, Group).Take Reservation by phone, making and modifying Reservation.Blocking Room Every Morning.Handling Cashiering of Guest Payment.Greet all Customers at any time in a Friendly, Polite and Helpful Manner at every opportunity.Handling Guest Complaint and Request.Preparing daily report and balancing Transaction.

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  PT. Buana Indomobil Trada

  Feb 2008 - Jul 2011

  Sales Marketing Executive

  sell and market all Suzuki brand vehicles to individuals or companies

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  Delta Spa & Health

  Jan 2012 - Nov 2012

  Supervisor Floor

  Report to Manager / Asst. Manager.Responsible for Organize, to Controlling Operational and Quality standard Service F&B Product and all Fasility. Responsible toward Discipline and Grooming all Staff Activity under Supervision. Responsible for Cleanliness all Room Area and all Fasility.Responsible to handling Guest Complaint. Do cooperate Coordination with all Departement. Responsible for Delegating to all Staff under Supervision. Responsible to Making Working Programme for Short Term and Long term. Show less

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  The Mulia, Mulia Resort and Villas at Nusa Dua, Bali

  Jan 2013 - Jul 2014

  Assistant Security Supervisor

  Attending a roll call, Patrolling area, Do the first action, Giving assistance, As a fire team, Act as Security Supervisor. Responsible for Guest, Employee and Building Security, Together with all Fasility toward the threates from outside or inside Company. Responsible to watch and Check body all Employee which come and out building. Arrange and prepare Guest parking. Take action if any Guest which complaint, To assist Guard 1 or Supervisor in do a solid team work at his area to achieve a realiable team. To carry out job assignment at any post and positions within the Hotel promises to create feeling of secure and strong ditterence to any possible Criminality from outside. Show less

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  Novotel Jakarta Mangga Dua Square

  Aug 2014 - May 2015

  Security Supervisor

  To Assist Chief Security in the smooth and effective operation of Security practices, ensuring maximum guest safety and satisfaction whils adhering to service standard required by the Hotel.To assist Chief security in handling, investigating and reporting all claims regarding thefts, accidents,injurys,property damages,Vandalism and trespassing form either guest, visitors or hotel personnel with the assistance of local police if necessary.To maintain good working relationship with colleagues and all other department, have a complete understanding and adhere hotels police relating to fire,Hygiene, Health & safety. Attend all training session/programs that are requested by Hotel Management. Show less

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  Archipelago International Hotels, Resorts & Residences

  Jun 2015 - now

  Assistant Security Manager

  To Assist Hotel management in the smooth and effective operation of Security practices, ensuring maximum guest safety and satisfaction whils adhering to service standard required by the Hotel. To assist Hotel Management in handling, investigating and reporting all claims regarding thefts, accidents,injurys,property damages,Vandalism and trespassing form either guest, visitors or hotel personnel with the assistance of local police if necessary. To maintain good working relationship with colleagues and all other department, have a complete understanding and adhere hotels police relating to fire,Hygiene, Health & safety. Attend all training session/programs that are requested by Hotel Management. Show less