Dharmendra Kumar

Experience

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  Income Tax Department

  Sept 2003 - Oct 2006

  Assistant to Joint Commissioner

  • Secretarial functions such as sorting out daily calendar, appointment scheduling and help in sorting out daily activities for Joint Commissioner • Preparation of adequate replies for inter department letters, questions and maintain all records • Liasoning, coordination and governance on case to case basis

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  SMC Group

  Feb 2008 - Aug 2010

  Key Tasks and Responsibilities:• Demat and Trading account opening and management.• CDSL, NSDL and Internal Compliance Management.• Broker Module Management • Liasoning with Sales Team, Branches, Broker, Sub-Broker and Franchisee.• Customer Redressal Management through Talisma Software.• Case Management.• Handling 08 Team Members directly and in total 29. • On-site Training for Broker, Sub-broker.• Extensive MIS reporting, data analysis and feedback to senior management.• Functional admin on software. • Close co-ordination with Legal Team for drafting and document preparation. Show less

  • Manager/ Head of Demat & Trading Account Operations

    Apr 2009 - Aug 2010

  • Assistant Operations Manager

    Feb 2008 - Mar 2009
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  Ganges Internationale Pvt. LTD.

  Aug 2010 - Feb 2011

  Manager MIS and Co-Ordination cum ES to CMD

  Development of Industrial MIS and Co-ordination with SCM & Production Team. Drafting of many SOP for different machines and there processes. Auditing of different modules followed by Industry worldwide.

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  Holostik

  Jun 2011 - Nov 2021

  • Managing Customer Registration Process (KYC), Sales Order Processing in ERP following internal and external compliance.• Drafting and implementing different SOP for achieving efficiency and accuracy in operational process.• Managing documentation as per requirement of different quality certifications.• Monitoring Case related to Customer Complaint, New Product Development, suggestions for Operational process improvement, etc.• Formulating Sales and Operational strategy in Co-ordination with Sales Head and other Department Heads• Balanced load on Production by proper Sales Forecast on monthly basis.• Knowing competition through MI feedback program and strategizing accordingly.• Generating Lead for Sales Team through online campaign, LinkedIn and other sources.• Generating opportunity with existing customer for Cross Selling. • Keeping customers updated on the latest products in order to increase sales.• Understanding key customer individual needs and addressing these needs. • Building and maintaining profitable relationships with key customers by implementing Relationship Schemes and Events.• Analysing Lead conversion ratio, Opportunity close won ratio in Salesforce CRM and taking necessary action to increase the probability of winning business. • Reporting, via Salesforce reports & dashboards, MS Excel and Tableau. • Responsible for sales analytics, sales tracking, sales effectiveness, and reporting of sales performance.• Conduct Monthly review to monitor KRAs and defines countermeasures if target is not achieved.• Ensures the regular training & up gradation of team members for better performance and continuous improvement in business process to generate better results.• Develop and implement key sales initiatives, programs, campaigns and techniques to support sales, Service and marketing objectives. Show less

  • Deputy General Manager/Head of CRM, Business Intelligence (BI) & Sales Operations

    Aug 2020 - Nov 2021

  • Senior Manager CRM & Sales Operation

    Jun 2016 - Aug 2020

  • Manager Sales Operation

    Jun 2011 - Jun 2016
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  Info Edge India Ltd

  Nov 2021 - now

  Associate Vice President | Head of CRM

  * BPR (Business Process Re-engineering) Projects.* Implementation and adoption of CRM (Dynamics 365) for 400+ Sales Users. * Drafting and implementing different SOPs for standardizing different processes. * Managing documentation as per internal audit & other certifications. * Setting up of MIS reporting for entire sales function using tools; Tableau (BI tool), PowerBI, SQL and Excel. * Formulating Sales and Operational strategy in Co-ordination with Sales Head and other Department Heads. * Managing clear visibility of Sales Pipeline with Activity log.* Managing web generated leads and its segmentation. * Working closely with Navision ERP Team for Sales Order Generation, Invoicing, Credit Note, etc. * Working closely with tech team for new development and existing configuration.* Assisting BA in creating Business Process Documents as per requirement/ask. * Drawing CAPA to stop re-occurrence of bugs and technical glitch. * Developing Skills of team mates by training and other way. * Ensuring retention of team mates by motivation and collaboration.. Show less