Uwabeza Pacifique

Experience

• 

  Canalbox Rwanda

  Dec 2018 - Dec 2020

  Customer Service Representative

  • Analyzed customer purchasing habits, returns, and complaints to enhance customer care strategy.• Managed over 20 customer calls daily, providing detailed explanations on recommended products.• Scheduled repair tickets for field technicians and promptly responded to customer requests.• Achieved high customer satisfaction ratings through efficient problem-solving and communication skills.

• 

  Capital Express LTD

  Jan 2021 - Oct 2022

  Accountant

  • Prepared and updated expenses cash book daily, ensuring accurate financial records.• Managed the preparation of various tax reports, ensuring compliance with regulations.• Reconciled Profit and Loss and Balance sheet reports monthly, quarterly, and annually.• Conducted monthly sales and general ledger closings, including journal entries.

• 

  Hanplast

  Nov 2022 - Nov 2024

  Data Entry Representative

  • Created spreadsheets to track customer information and orders, ensuring accurate data management.• Transferred data from hard copies to digital databases for efficient record-keeping.• Updated customer information regularly in the database to maintain data integrity.• Performed regular database backups to ensure data security and prevent loss.