Muchamad Ilham

Experience

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  CV Mino Tour and Travel

  Jul 2017 - Mar 2021

  Marketing & Tour Leader
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  University of Gunadarma

  Aug 2018 - May 2020

  Head Of Marketing

  •Promoting Gunadarma University to schools and events•Analysing& approaching Schools that suits into the campus segmentation•Meeting with various instituasions

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  PT Bestprofit Futures Jakarta

  Jul 2019 - Jul 2019

  Business Consultant
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  PT Solindo Duta Convex

  Sept 2019 - Sept 2019

  Liaison Officer
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  Shopee

  Mar 2021 - Aug 2023

  Customer Operations Specialist

  - Responsible for the execution of the daily data needs of the CS department- Manage and resolve customer-related issues and escalations.- Handle customer requests about questions, claims, complaints, and general questions about Shopee- Document the call center process and FAQ, and work on continuous process improvement

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  Mizuho

  Sept 2023 - now

  Independent control Unit

  - Conduct an internal audit/audit process for all branch divisions and report it in the form of an audit report.- Carry out the company's internal audit process technically and periodically both in financial and operational terms.- Conduct checks related to business processes (Marketing, Operation, Collection) at the Branch.- Confirm any irregularities and make improvement commitments with the Branch.- Follow up improvements in accordance with the commitments that have been made.- Prepare a report in hardcopy form as a summary of the examination for a period of 1 month. Show less