Jennifer Hamilton

Experience

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  Affiliated Computer Services

  Aug 2007 - May 2008

  Benefits Specialist

  • Administered and managed benefits for a company with 12,000-15,000 employees• Expert in employee health and welfare benefits• Researching and analyzing healthcare plans, including medical, dental, vision, and life insurance• Assisting employees by explaining benefits and appealing decisions made by insurance companies

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  Starbucks

  Nov 2007 - May 2008

  Barista
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  New England Culinary Institute

  Jul 2008 - Mar 2010

  Assistant Manager

  • Acting Manager when café manager took a leave of absence• Responsible for recruiting, hiring, and terminating employees• Maintained proper cash handling and inventory control• Successful daily operations included food and beverage quality control, scheduling a staff of 5-12, and coaching employees and students on customer service• Responsible for instructing a Customer Service course for students at the Institute

• 

  Caviar & Bananas

  Mar 2010 - Feb 2013

  Manager
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  Photogenic Inc.

  Mar 2013 - now

  Regional Manager

  • Customer service centric role• Responsible for interviewing and orienting candidates • Teaching and coaching staff on basic photography skills• Create opportunities for staff to better their personal and professional skillset• Develop a succession plan for staff with the potential to progress within the company• Delegate operational tasks to staff• Create a schedule that satisfies operational needs and a payroll budget