Heidi Pamplin

Experience

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  FASTSIGNS International, Inc.

  Oct 2004 - Jan 2009

  •“Smoothest promotion process and job transition in her experience”, as stated by COO.•Recruited, trained, and supervised a 5 member staff.•Counseled and trained owners and staff in operations, leadership, sales, management, software, etc… Requested for special center visits in the U.S., Europe, and Australia. Maintained excellent evaluations on training from network and supervisor.•Successfully directed overall leadership, management, and execution of the FASTSIGNS meetings and events.•Award winner in recognition and appreciation of my dedication, exceptional performance, and commitment to excellence. Show less

  • Meeting & Events Planning Manager

    Jul 2008 - Jan 2009

  • Director of Training

    Oct 2004 - Jul 2008
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  Tessitura Network

  Apr 2009 - Jul 2020

  Oversaw all aspects of the global software conference including the C-level summit while leading a dispersed remote team. Collaborated with cross-departments for conferences, meetings, and community engagement initiatives including virtual learning and networking. Previously managed the planning for team summits, board meetings, and more.• Led the charge and streamlined processes for the successful five-day Tessitura Learning & Community Conference where cross-genre, cross-department arts and cultural practitioners gathered from around the world to learn, network, and share best practices. The 2019 event received a 79 Net Promoter Score (NPS), 96% learned new ideas to implement, and 92% would like to attend the next year. The conference is known as the best in the arts industry for education and community engagement while growing 333% over a 10-year span to 2,200+ member attendees, staff, sponsors, and guests.• Created and managed event and conference budgets up to $3.6 million. Exceeded net goal through vendor negotiations, expense controls, and creative cost-saving ideas.• Received exceptional annual reviews throughout career while working closely with VP of Community, CEO, and President. Show less

  • Conference Director

    Feb 2016 - Jul 2020

  • Conference Manager

    Apr 2009 - Feb 2016
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  Freelance

  Jul 2020 - Oct 2021

  Event and Operations Consultant

  Freelance consulting for global organizations, B2B high tech, software, and non-profits.• Assist with digital event pre-production, room host moderation, and day of production.• Negotiate contracts, procurement, project management, and overall strategic planning for in-person experiences.• Earned certifications, attended conferences, and volunteered: MPI DFW Leadership Committee Chair and PCMA.

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  American Institute of Ultrasound in Medicine (AIUM)

  Oct 2021 - now

  An executive team member providing strategic leadership, managing and mentoring a team, as well as overseeing the inception, development, and execution of educational programming & events.

  • Chief Conferences & Events Officer

    Apr 2024 - now

  • Director of Events and Continuing Education Services

    Oct 2021 - Apr 2024