Soumi Srivastava

Experience

• 

  Bajaj Auto Ltd

  Aug 2001 - Jul 2005

  Customer Service Representative

  Direct Customer Service and Out bound Call service

• 

  HYPER QUALITY (INDIA) PRIVATE LIMITED.

  Aug 2005 - Jun 2019

  Routing calls to the specific departmentSending the call status on hourly basisHighlighting the issues Preparing the Audit sheet As being the first point of contact, so the key responsibility to escalate things is always on priority. Past Experience1. Call monitoring and providing actionable insights. 2. Monitoring Customer Interactions3. Calibration Sessions4. Training and Coaching5. Compliance Monitoring

  • Guided IVR Specialist

    Dec 2012 - Jun 2019

  • Quality Analyst

    Aug 2005 - Dec 2012
• 

  Avaya

  Aug 2005 - now

  Routing calls to the specific departmentSending the call status on hourly basisHighlighting the issues Preparing the Audit sheet As being the first point of contact, so the key responsibility to escalate things is always on priority.

  • Technical Specialist

    Jun 2019 - now

  • Technical Specialist

    Aug 2005 - now