Kenric Cha

Experience

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  Monash University

  Feb 2014 - Nov 2014

  Teaching Associate

  Laboratory Demonstrator role for rotating groups of students, upwards to twenty. The role is responsible for teaching the theory and practical applications and experiences within a laboratory environment. It is also responsible for the safety, tidiness and general maintenance of the laboratory space.

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  BWS

  Dec 2015 - Sept 2016

  Liquor Assistant

  To provide customer service as first and final point of sales in a store, where multitasking keeps the role fast paced. General maintainence of the both storefront and storage, as well as pormoting products catering to each individual's taste as much as possible. When alone in the store, the role also extends to being a duty manager of sorts - in charge of my own duties, the store and stock's safety, and liaise with internal contacts when needed.

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  Carlton & United Breweries (AB InBev)

  Sept 2016 - Mar 2017

  Sales and Service Representative

  The call centre role serves as both an inbound sale environment as well as, to as much extent as possible, first point of contact and resolution for B2B sales in the FMCG industry. This role routinely sees fast paced ordering via phone, where accuracy is paramount, providing solutions and to manage each problem a customer is facing for efficient, and satisfying resolution. Liaisons with both external and internal parties are as much of the routine as above; aiming to give the customers as best customer service as possible - these are all done whilst adhering to the call centre's inbound KPI. Show less

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  7-Eleven Stores

  Nov 2017 - Aug 2018

  Customer Service Representative
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  NCR Corporation

  Aug 2018 - now

  • SW Support Engineer II

    Nov 2021 - now

  • Store Technology Support L2

    May 2019 - now

  • Store Technology Support L1

    Aug 2018 - May 2019