Hasan Rahman Marzan

Experience

• 

  Rainbow Books

  Jun 2020 - now

  Publisher

  As the publisher of Rainbow Books, my responsibilities included:- Designing the covers and content of a range of notebooks and journals for different target audiences.- Managing the self-publishing process through Amazon KDP, including formatting, uploading, and pricing the products.- Conducting market research and utilizing SEO techniques to optimize product listings and increase visibility on the platform.- Developing and implementing marketing strategies to promote sales and drive traffic to the store.- Providing excellent customer service by responding to inquiries and resolving issues promptly.- Staying up-to-date with industry trends and adapting product offerings accordingly. Show less

• 

  Sylhet City Corporation

  Oct 2020 - Mar 2021

  Business Support Assistant

  Assisted the surveying team by creating and maintaining documents, including minutes, presentations, spreadsheets, and project plans, using various systems..Coordinated, produced, and reported on performance documentation within specified milestones and deadlines, ensuring accurate project configuration.Handled and maintained confidential and commercially sensitive information with discretion and professionalism.Provided comprehensive support for multiple programs, leveraging ICT and other systems to produce, review, and report on project progress and financial status through effective communication with project teams.Managed payment processing procedures within financial guidelines and limits, ensuring accurate and timely authorizations.Took responsibility for assigned work streams within specific projects and portfolios, organizing resident consultations, coordinating approvals, and implementing communication plans.Prepared, collated, and distributed project information and reports, consistently meeting deadlines and ensuring effective dissemination of information.Provided direct support and advice in issue resolution, identifying and recommending procedural improvements when necessary, and escalating complex issues as appropriate. Show less

• 

  Pret A Manger

  Feb 2022 - now

  Delegate tasks and responsibilities efficiently, ensuring that work is distributed evenly among team members.Monitor team performance and provide regular feedback to drive continuous improvement.Maintain high standards of cleanliness, food safety, and hygiene in line with company policies and procedures.Manage inventory levels and stock rotation to minimize waste and ensure product availability.Handle customer complaints and resolve issues in a professional and timely manner.Collaborate with other team leaders and management to improve processes. Show less As a Team Member at Pret A Manger, my responsibilities included:- Preparing food in the kitchen according to recipes and quality standards.- Serving customers at the front counter, handling orders and payments with a friendly and efficient manner.- Assisting the barista with coffee and beverage preparation.- Ensuring that the store was kept clean, organized, and well-stocked.- Following food safety and hygiene procedures at all times.- Working as part of a team to provide excellent customer service and maintain a positive work environment. Show less

  • Trainee Team Leader

    Mar 2024 - now

  • Team Member

    Feb 2022 - Mar 2024
• 

  Londis Parkhouse

  Feb 2022 - Sept 2022

  Retail Sales Assistant

  As a Retail Sales Assistant at Londis, my responsibilities included:- Topping up and organizing products on shelves and displays, ensuring that they were well-stocked and presentable.- Conducting regular checks on product dates and quality, and performing necessary rotations.- Providing excellent customer service by operating the till, handling cash and card payments, and assisting with customer queries and requests.- Updating product information and prices in the store's system, as well as on delivery platforms such as Uber Eats and Deliveroo.- Collaborating with team members to maintain a clean, organized, and safe store environment.- Ensuring compliance with health and safety standards and procedures. Show less