Richard Langley

Experience

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  Friends Provident

  Mar 2007 - Jul 2008

  Customer Service Representative

  Role and responsibilities: My primary role was to ensure an accurate and high level of service was given to our policy holders.Processing skills which I developed including payment authorising, Auditing, Trusts and Assignments, Nominations and Bankruptcies.

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  Friends Provident International

  Jul 2008 - Feb 2013

  Key tasks included; delegating my technician tasks by developing opportunities for the rest of the team, performance management of quality and absence, process development and improvement, reporting breaches, controlling budgets, compliance reviews, business recovery co-ordinator, utilising resource to increase competency, developing clearer MI and monthly reporting.As a new team manager I attended the last Team Manager Academy, this was a course which focused on developing my line management responsibilities.International Team Manager Courses covered: Leadership, Time Management, Communication, Report Writing, Networking and Delegation, Coaching and Mentoring, HR Modules – Policies and Procedures, Recruitment and Talent Management, Operational Efficiency, Managing Small Projects, Performance Management Process, Operational Controls and Quality Audit, Capacity PlanningGraduation from the International Team Manager’s Academy – February 2013 Show less

  • International Claims Team Manager

    Jan 2012 - Feb 2013

  • International Claims Technical Consultant

    Aug 2010 - Jan 2012

  • Customer Service Representative

    Jul 2008 - Aug 2010
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  Aviva

  Feb 2013 - Jun 2016

  Senior Technical Consultant
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  Stonehenge Driving School

  Jan 2016 - now

  Director

  Approved driving instructor for new or experienced road usersDelivering excellent training in preparation for the DVSA driving testSupport provided for preparation of the DVSA Theory and Hazard perception testsAdvanced driving training for license holdersPass Plus