Ada Casanova

Experience

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  Mandalay Bay

  May 2006 - Feb 2013

  I held four positions within the wedding chapel and floral department at Mandalay Bay, beginning with coordinator and ultimately promoted to director of both departments.• Oversaw all operations of Chapel and Floral Department • Designed and created all marketing efforts, packaging and advertising for chapel and floral • Responsible for strategic planning and analysis of both Floral and Chapel• Lead and developed a successful sales team with a combined $5.3 million budget• Developed policies, best practices and surveys to increase guest service scores to 96.8%• Responsible for creating budgets, auditing commissions, and analyzing profit & loss statements Show less

  • Director of sales and Operations (Wedding and Floral Department)

    Jun 2011 - Feb 2013

  • HR Employee Events and Communications Manager

    Jan 2011 - Jun 2011

  • Executive Meetings Manager

    Jul 2010 - Jan 2011

  • Assitant Manager

    Jan 2006 - Oct 2010

  • THE wedding Chapel/Floral Manager

    Nov 2009 - Jun 2010

  • Wedding Chapel Supervisor

    May 2006 - Apr 2008
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  AMG ( Hakkasan Group)

  Feb 2013 - Mar 2014

  Director of Group Sales

  Developed AMG Small Group Sales Department, managed leads, pipelines and all strategic partnerships and relationships,CRM,Sales cycle, budgeting and forecasting. for parties of 100 or less . Created social business Marketing Campaign and Bachelor and Bachelorette programs. Developed guest service training for VIP host and call center department.

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  MGM Resorts International

  Feb 2014 - Dec 2014

  Director of Food and Beverage Guest Experience

  Oversaw training and development of 1800+ F&B employees, created strategies to increase overall guest service satisfaction at F&B outlets for Luxor and Excalibur. Worked along side VP of F&B to enhance communication, efficiencies and over all training efforts for the F&B division.

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  Chapel of the Flowers

  Apr 2015 - Jan 2017

  Director of Sales
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  Culinary Health Center

  Feb 2017 - Mar 2020

  HR Talent Expert & Guest Experience Training Manager

  The HRTE is responsible for Customer “enablement” on all talent management and organization development matters and activities. In this role, the HRTE delivers talent recruitment, management and organization development services, expertise, guidance, and support to facilitate and advocate on HR matters, such as: new-hire orientation and on-boarding; performance management, feedback, and coaching; talent management, talent reviews, and succession planning; leadership and staff skills training and professional and career development; teambuilding, and organizational assessment and development. Show less

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  Shari Levitin Group

  Aug 2020 - Dec 2020

  Independent Consultant

  Thousands of sales professionals worldwide have already attributed their success to our virtual sales tools, including Hilton, Adobe, Jaguar, Nimble, Hyatt, Salesforce, and Sprint Communications. Is your business next?Levitin Group offers interactive training workshops and train the trainer programs, along with online learning modules that are:👉 Effective: Our content engages learners and is retained and built upon over time.👉 Scalable: Our delivery system ensures consistency of message, transfers the competency into the field, and can be repeated in diverse environments.👉 Sustainable: Our information can be measured, monitored and adjusted. We help you track and identify KPIs. What is the goal? Typically, companies have one primary objective with one or two secondary goals. Show less

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  Prominence Health Plan/ UHS

  Dec 2020 - Mar 2022

  Director of Customer Experience
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  Louis Vuitton

  Mar 2022 - now

  Regional Retail Learning Manager (Southwest Region)