Michelle Alger

Experience

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  Charles Schwab

  Jan 2004 - Jan 2004

  Access Retirement Specialist

  Database Management: Proactively deactivated inactive accounts from the main database system, ensuring data integrity and system efficiency.Order Processing: Daily processed and verified orders, maintaining high standards for both quality and accuracy in order fulfillment.Bill Pay Management: Entered payment details for a large customer base using CheckFree software, ensuring timely and accurate bill payments.

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  GMAC Mortgage Co

  Jan 2005 - Jan 2005

  Cancellation Administrator

  Operational Support: Managed the cancellation process for the entire division, ensuring timely preparation and dispatch of bonds for shipping twice daily.Administrative Assistance: Supported the underwriting administrator with tasks including faxing, filing, and shipping, enhancing operational efficiency.Office Management: Handled general office duties such as answering phones, mail distribution, and various administrative tasks, contributing to a smooth-running office environment.

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  Humanscale Inc

  Nov 2005 - Jun 2015

  Interdepartmental Liaison: Served as the key communicator between the main manufacturing facility (200 employees) and the global sales group (40 members), ensuring seamless information flow and collaboration.Account Management: Oversaw major accounts including JP Morgan Chase and OEMs, maintaining relationships with over 75 corporate clients, enhancing customer retention and satisfaction.Customer Support: Managed a high volume of daily communications, handling 100-200 emails and calls, providing escalated support for complex customer issues, thereby improving customer experience.Vendor Relations: Negotiated with vendors on pricing, managed lead times, and oversaw inventory, optimizing supply chain efficiency.Order Processing: Efficiently processed 40-60 orders weekly, ensuring accuracy in order entry and quality control.Sales Support: Created and distributed sales quotes, supporting both the sales team and direct customer interactions, driving sales and customer engagement. Show less Performance Excellence: Consistently ranked top among over 30 customer service representatives, demonstrating exceptional service quality.Specialty Support: Transitioned from general inquiries to handling high-value accounts, providing specialized support for customers generating over $3 million in annual sales.Customer Relations: Expertly managed customer complaints, ensuring resolutions that maintained and enhanced customer satisfaction.Recognition: Frequently acknowledged by the executive team and managers for outstanding communication skills and service delivery.Relationship Building: Developed enduring relationships with customers and sales reps, leading to repeat business and positive feedback, reinforcing customer loyalty and business growth. Show less

  • Service and Support Escalations Manager

    Sept 2014 - Jun 2015

  • Service and Support Training Manager

    Nov 2013 - Sept 2014

  • Customer Service Representative / Specialty Customer Service Representative III

    Nov 2005 - Nov 2013
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  Team Electric INC

  Aug 2015 - May 2017

  Project Coordinator

  Provided direct support to the President and two Project Managers, enhancing operational efficiency.Served as the primary point of contact for all customer service inquiries, ensuring high satisfaction levels.Managed accounts payable, including meticulous data entry, sales tax calculations, adjustments, and vendor payments.Oversaw accounts receivable processes, from job setup in Sage and ADP to generating invoices and billing packages for clients.Initiated and managed the company's social media presence through the creation and maintenance of the company's Facebook page, significantly boosting engagement and brand visibility.Coordinated permit requests, scheduled inspections, and liaised with job foremen to ensure smooth project execution.Handled commercial insurance responsibilities, including Workers' Compensation and General Liability, ensuring compliance and coverage.Spearheaded the establishment of the service department, now staffed with a service manager and three team members, demonstrating leadership in creating new business units. Show less

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  Team Electric INC.

  May 2017 - now

  Office Manager

  Accounting Oversight: Managed all facets of accounting, including:Accounts Receivable: Ensured timely invoicing and collection processes.Accounts Payable: Handled vendor payments, maintaining accurate records and timely settlements.Payroll: Processed payroll, managed tax filings for W2s and 1099s, ensuring compliance and accuracy.Financial Reporting: Conducted monthly bank reconciliations and prepared journal entries, providing a clear financial overview to stakeholders.Human Resources: Administered HR functions, including benefits management, 401K plans, and workers' compensation claims, fostering a supportive employee environment.Audit & Compliance: Orchestrated year-end accounting audits and compiled summaries of contracts, ensuring all financial reporting was accurate and compliant.Business Strategy: Collaborated closely with the owner on strategic decisions, including securing PPP loans, managing vehicle acquisitions, and employee-related matters.Regulatory Compliance: Managed the renewal and maintenance of all business and construction licenses across various municipalities.Operational Support: Facilitated the pulling of permits and coordinated inspection requests, ensuring projects met regulatory standards.Contract Management: Conducted compliance reviews for all contracts, safeguarding the company's legal and financial interests.Account Management: Oversaw the administration of company credit cards, fuel cards, and other accounts, ensuring proper usage and reconciliation. Show less