Martin Hankwebe FZICM

Experience

• 

  Gazprombank

  Jun 2015 - Jan 2016

  Internship

  I was attached to Credit Department where I was exposed to work on activities relating to loan services of individual clients and legal entities in the Russian Federation.

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  Prudential Life Assurance Zambia

  Jan 2017 - Apr 2017

  Sales Representative
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  MTN

  Jun 2017 - Feb 2020

  Sales Support Executive

  Respond to walk in customers, resolving their queries,relating to sim cards, phones, mobile money and Mobile data, etcetera.Acquire and maintain complete knowledge concerning the company’s range of products and services and apply that to knowledge in relation to customer’s needs.Maintaining and developing a rapport with customers through personal contact,Attending to customer querries and effectively solving them,Maintain up to date literature on MTN products, sales aids and price list,Handling MTN Mobile money daily transactions,Monthly stock taking,I am a bridge between the company and its current and future markets..Iam a candle that lightens MTN customers' lives a whole lot brighter! Show less

• 

  MTN Zambia

  Jan 2019 - Dec 2020

  My responsibilities include the following;• Manage MTN customer credit in accordance with the credit policy and credit management terms and conditions set for various types of customers. • Monitor credit to customers’ accounts and Flags any unauthorized credit sales. .• Reconcile customer accounts correctly and liaises with customers for any adjustments. Daily and monthly reconciliations for customers who have disputes is a must in the collections process. • Prepare weekly collections forecasts and aging reports. • Review sufficient samples of all Post Paid, Enterprise Solutions and My Choice Invoices. • Initiate all change requests requirements for all billing related issues that require amendment to the billing system. • Perform monthly reconciliation of Debtors Sub ledger in @bility (for Post Paid and My Choice Billing) to the Ledger. • Prepare monthly, quarterly and annual assessment of Post Paid, Enterprise Solutions and My Choice Debtors balances . • Develop Service Level Agreements and Work with company appointed external debt collection agents in the collection of all debt assigned to them. • Raise credit and debit notes as may be required on customer accounts and follow up approval with all stake holders and effecting on customer accounts and ensure same is also affected in IFS.• Prepares daily and monthly credit control activity reports. Show less

  • Credit Control Officer

    Aug 2019 - Dec 2020

  • ASSISTANT COMMERCIAL ANALYST

    Jan 2019 - Jan 2020
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  Liquid Intelligent Technologies

  Dec 2020 - now

  Debtors and Credit Controller Officer

  ResponsibilitiesManage collections of the company’s debt portfolio  Accountable for handing over delinquent clients to debt collectors or Legal Department and termination  Resolve internal and external customer queries and managing relations in a professional manner. Correct mis-posted payments and billing anomalies Establish and enforce the collection targets and output expectations for the department for the Credit Control Function, review payment plans for approval by Finance Manager- Revenue, Credit control and Compliance and ensuring that they are being adhered to Accountable for engaging various customers on their repayment schedules Generate reports on debtors' accounts and aged debtor listing reports to maintain and control the debtor level and debtor days. Show less