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Mounia Khaled

Mounia Khaled

Chef de projet digital junior

Followers of Mounia Khaled7000 followers
location of Mounia KhaledGreater Montpellier Metropolitan Area

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  • Timeline

  • About me

    Head of Customer Success & Renewals | Cybersecurity | SOC | SaaS

  • Education

    • Groupe ISCAE

      -
      Master 2 - PGE post prepa HEC Marketing digital et communication

      First business school in Africa, with 45 years of experience, 100 national partners and 51 international partners (The link below gives more details)

    • Montpellier Business School

      2018 -
      Master 2 (M2) - PGE Digital Transformation - International Business Model Development

      Master Grande Ecole. Accrédité AACSB, AMBA, EQUISThesis: Impact of branding on Consumer Behavior.

  • Experience

    • Bank Of Africa

      Dec 2017 - May 2018
      Chef de projet digital junior

    • The Coca-Cola Company

      May 2018 - Oct 2018
      Customer Experience, Engagement and Community Manager

    • MedinCell

      Mar 2019 - Aug 2019
      Strategic Marketing & Business development Associate - Digital Transformation

    • Mars

      Sept 2019 - Apr 2020
      Deployment Project Manager

      Mars Digital Factory - Pet care

    • Sekoia.io

      Jan 2021 - now

      Designing Customer Journeys: Creating seamless experiences from contract signing to renewal.Building Customer Success Strategies: Establishing processes for improved communication and internal Collaborative Cross-Functional Engagement.Onboarding and Training: Ensuring smooth onboarding and support for our global client portfolio.Tracking Performance Metrics: Monitoring customer satisfaction and success metrics to drive improvements and renewals.

      • Head of Customer Success & Renewals

        Jan 2025 - now

      • Head of Customer Success

        Dec 2023 - Jan 2025

      • Customer Success Lead

        Nov 2022 - Dec 2023

      • Customer Success Manager

        Jan 2021 - Dec 2022

  • Licenses & Certifications

    • Sekoia.io Certified Security Analyst

      SEKOIA Certified Security Analyst 301 2021

    • TOEIC - C1

      TOEIC® Program

    • MOOC SecNumacadémie

      ANSSI - Agence nationale de la sécurité des systèmes d'information

    • Professional Scrum Product Owner - PSPO I

      Scrum.org