Experience

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  Berger paints nigeria plc

  Aug 2010 - Sept 2014

  Ict officer

  • Automated data backups using MSSQL and Windows Robocopy, improving disaster recovery processes.• Implemented security policies via Cyberoam firewalls, ESET solutions, and Windows Group Policy.• Managed Active Directory environments, ensuring efficient resource allocation and compliance.• Deployed offer remote assistance to reduce time for resolution and improve user experience.

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  Godrej nigeria

  Sept 2014 - Jan 2017

  Systems and network

  • Migrated Microsoft Exchange mailboxes and domain servers, ensuring seamless operations with minimal downtime.• Deployed intercom solutions integrating offices across three countries, enhancing collaboration.• Conducted security audits, root cause analysis, and infrastructure optimization to meet organizational goals.

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  Promasidor

  Feb 2017 - Apr 2023

  System and network administrator | cybersecurity specialist

  • Implemented network and cybersecurity solutions, including migrating from Cyberoam to Sophos firewalls and deploying IPSec VPNs and web access filtering.• Spearheaded IT infrastructure projects, such as setting up VoIP systems and relocating IT resources for new facilities.• Managed and maintained servers (Windows/Linux), ensuring high availability, scalability, and reliability.• Provided technical support for over 500 users, delivering a 95%+ customer satisfaction rate.• Conducted system audits, implemented IT controls, and trained staff on IT policies and cybersecurity best practices.• Designed resilient infrastructure supporting over 400 computers, 34 machines, and 102 cameras across multiple locations. Show less

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  Ontario government | gouvernement de l’ontario

  Jan 2024 - Dec 2024

  End user it experience analyst

  • Resolved 400+ helpdesk tickets, troubleshooting hardware, software, and network issues while maintaining SLA compliance.• Addressed Active Directory user account issues and streamlined access for transitioning employees by resolving complex Azure AD policy conflicts.• Developed knowledge base articles to improve team efficiency, covering topics such as Windows 11 upgrades and compliance troubleshooting.• Proposed and implemented a rapid-deployment PC initiative, reducing downtime for critical user operations. Show less