Maira Shaikh

Experience

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  WDFP

  Nov 2017 - Oct 2022

  Fashion Design Intern
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  OneClick Technologies

  Jan 2022 - Oct 2022

  Creative Content Writer
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  Global Clicks

  Feb 2022 - Oct 2022

  Content Writer
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  Fibbi House of Tea

  Aug 2022 - Jun 2023

  Social Media Manager
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  NX3 Digital

  Sept 2022 - Jun 2023

  Digital Marketing Strategist

  • Strategic Campaign Management: Orchestrating successful paid marketing campaigns across multiple digital platforms, achieving significant ROI and customer acquisition targets.• Lead Generation Mastery: Leveraging advanced targeting techniques to capture and cultivate leads, translating them into tangible business growth.• Comprehensive Marketing Tools Proficiency: Skilled in utilizing top-tier marketing software, including HubSpot for inbound marketing automation, Hootsuite for social media management, and Salesforce for customer relationship and sales strategies.• Content Creation & Storytelling: Crafting compelling social media content, engaging blog posts, informative eBooks, and persuasive articles to drive brand awareness and thought leadership.• Public Relations Savvy: Developing and executing PR strategies that enhance brand reputation, manage public communication, and forge strong media relationships.• Visual Content Design: Creating visually appealing social media posts with Canva, ensuring consistent brand messaging and aesthetics. Show less

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  Teleperformance

  Apr 2023 - Jan 2024

  Technical Customer Support Representative | Focused on Customer Experience & Operational Efficiency

  • Supervisory Excellence: Leading teams to deliver top-tier customer support within the automotive industry, particularly for renowned brands like Skoda, SEAT, CUPRA and Audi.• Customer Relationship Management: Utilizing CRM tools to capture customer insights, provide software solutions and streamline service processes to deepen customer relationships, personalize service, and elevate satisfaction rates.• Implemented Firmware Updates: Oversaw the successful update and maintenance of vehicle firmware, enhancing functionality and user safety.• Software Solutions: Developing and implementing software solutions for applications to enhance user interaction, streamline operational efficiency, and support vehicle diagnostics.• Worked with Skoda management and product development team to enhance the user experience of the customers. • Led Technical Assistance Teams: Supervised skilled technicians providing high-level technical support and troubleshooting, ensuring customer concerns are resolved with efficiency and expertise.• Developed Software Solutions: Created and deployed innovative software applications tailored to improve service operations and customer interaction with automotive technology Show less

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  Trend Micro

  Jun 2024 - Mar 2025

  Digital Marketing Consultant

  As a Digital Marketing Specialist at Trend Micro, I played a key role in executing and optimizing digital campaigns across the European region. My responsibilities spanned website content management, marketing automation, and campaign execution.Key Responsibilities:• Edited and maintained website content using HTML, ensuring accuracy, responsiveness, and alignment with brand guidelines.• Conducted website testing and QA to identify and resolve bugs, contributing to improved site performance and user experience.• Planned, executed, and optimized social media campaigns, webinars, and regional events using Marketo (Marketing Automation Platform), aligning them with lead generation goals.• Managed multilingual content translation and localization across five European languages, ensuring consistency and cultural relevance.• Oversaw lead generation activities by importing, segmenting, and managing marketing lists from various European regions to support targeted outreach and nurturing.• Collaborated with cross-functional teams including web development, design, and regional marketing teams to deliver integrated marketing campaigns. Show less