Jonathan Toole

Experience

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  Fast Lane

  May 1993 - Jun 1994

  Client Liaison Officer

  • Received calls from customers & resolving queries.• Quoted customers on freight charges.• Faxed POD’s to customers.• Delivered & collected parcels when drivers were overloaded

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  FedEx Express

  Jul 1994 - May 2000

  Exports Controller

  • Ensured all parcels are correctly routed & ensure there were no prohibited items.• Ensured correct customs documentation accompanied the non-document consignments.• Ensured accurate declaration to customs on DA550’s.• Maintained service levels achieved to the required FedEx standards.• High value compliance for LHR.• Resolved daily queries from CSD department.• Completed F178’s, NEP’s & DA306’s.• Captured information on Compu-Clear system & in-house system.• Ensured all pre-alerts match with inbound freight.• Sorted of all inbound freight to correct destinations.• Lodged of freight to regional branches.• Resolved daily queries & problem consignments.• Handled over of documentation to agents.• Daily operational functions including monitoring of driver’s delivery KPI’s.• Framed of DA308’s for all low value inbound freight.• Ensured all outbound consignments had correct documentation.• Dealt with customers on a daily basis.• Visited clients to ensure customer satisfaction. Show less

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  UPS

  Jun 2000 - Jul 2003

  Assistant Operations Manager

  • Maintained lodging & clearing of all coastal & BNSL countries freight.• Controlled of all bad address & COD consignments.• Handled of day to day queries & work related issues.• Assisted in the control of 32 drivers & assistants.• Ensured Durban & Port Elizabeth work according to set procedures.• POD compliance.• QUALITY CONTROL- POD compliance- Delivery exception analysis- COD reconciliation- Waybill audit control- Reporting figures to senior management• Controlled correct sorting of freight into designated routes.• Ensured prompt dispatch of drivers.• Co-ordinated drivers on return to base.• Maintained system to ensure maintenance of vehicles.REASON FOR LEAVING: Promoted to Brokerage Manager• Managed of reconciliation of customs refunds.• Managed the clearance of high value / low value of inbound freight• Ensured all RIB’s are acquitted to customs for BNSL countries.• Ensured payment of deferment & section 38’s.• Reconciliation of DA500’s & section 38’s against customs stops & detained shipments.• Reported performance statistics back to district (England)• Ensured coastal branches work according to set procedures.• Implemented of electronic data info (EDI customs procedure)• Increased Johannesburg & Cape Town deferments with customs.• Implemented master operations plan (MOP)• Built a reliable working relationship with customs. Show less

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  DHL

  Aug 2003 - Aug 2004

  Assistant Station Manager

  • Managed all services & operations within Mosul air base & maintain ongoing relations with the U.S Military & coalition forces while developing DHL business on the base.• Responsible for co-ordination & direction of all base activity to ensure successful implementation of enhancements to services & operational infrastructure.• Provided complete logistical support to the U.S Military & coalition forces & ensure the smooth operation of all inbound & outbound services.• Ensured all IT related systems are implemented with minimum disruption to the business.• Controlled & utilize manpower through planning, organising & scheduling to minimise the loss of time within working capital & operational budgets.• Managed all key performance indicators within regional & global parameters.• Plan & introduced facility & process improvement / development initiatives to enhance service capabilities. Show less

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  UTi Worldwide

  Sept 2004 - Jun 2005

  Station Co-ordinator (Chrome Mine)

  • Managed all daily operations• Coordinated all inbound and outbound trucks to and from the mine.• Tracked and trace all inbound shipments for the customer and provided daily updates.• Attended weekly planning meetings with all customers.• Provided support to my three staff members and training.• Daily customer visits to ensure all outstanding issues were resolved.• Manage all documentation and file accordingly.• Plan leave for staff rotation.

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  Falcon Express Transportation, Inc.

  Jul 2005 - Jan 2010

  • Managed 33 employees & 9 military bases within Iraq as well as the implementation of staff accommodation, safety equipment, transportation, loading equipment, uniforms, training & military contracts.• Implement & manage staff according to their KPI’s.• Maintain customer relations & military support.• Sales & marketing to the U.S Military by means of FedEx branding of vehicles, sales reports, promotional items & advertising.• Manage the sorting & scanning process according to FedEx standards.• Achieve accurate POD & Dex reports – 98 % compliance.• Loading & off loading of cargo aircrafts – FedEx freight safely & to military regulations.• Adhere to rules & regulations of the U.S Military & ensure that they are implemented within the bases.• Streamline systems & procedures to increase volumes in order to achieve monthly targets.• Compile daily operational reports which summarise all aspects of overall operational performance.• Submit monthly operational reports as required to FedEx Dubai.• Manage & control COD cash shipments as well as invoicing.• Plan & schedule staff vacation per base.• Ensure all staff are trained & are assessed on a regular basis to ensure productivity.• Control a fleet of 16 vehicles & ensure company image is maintained through the condition of the fleet, drivers & FedEx compound.• Attend weekly Military base meetings & report back to management in Dubai.• Minimise losses through proper control & procedures. Show less PROMOTED: Planning & Coordination Manager• Manage a staff complement of 4 Jordanians and 4 Iraqi nationals and provide training and leadership.• Responsible for the planning and coordinating of over 600 trucks throughout Iraq at any given time.• Project management of fuel missions to and from military bases.• Plan and coordinate abnormal loads from Kuwait into Iraq.• Implement and manage in house tracking system to US military standards.• Manage daily NET SERVICE LEVELS and report back to US military.• Responsible for the increase of cargo movement from 20% to 55% within 4 months• Implementation of 9 manned stations theatre wide in Iraq.• Plan and coordinated all private security missions for high value cargo.• Visit all 9 military bases to maintain a good working relationship .with the US military Show less

  • Operations Manager

    Jul 2005 - Jan 2010

  • Planning & Coordination Manager

    Jul 2005 - Jan 2010
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  DB Schenker

  Apr 2010 - Mar 2011

  Warehouse Manager

  • Manage complimentary staff of 21• Ensure all ISO procedures are in place due to client audits.• Manage and document all Health and safety aspects. • Ensure all operational procedures are in place and reviewed quarterly.• Manage monthly budget of sales up to 1.2 million.• Ensure monthly billings are done with finance and posted on time.• Yearly rate reviews with clients.• SLA agreements are implemented.• Handled all issues and problems with clients• Visited clients with sales team to ensure SLA’s were keep up to standard• Monthly performance report and complied and sent to clients for review.• Conference calls held monthly with international clients to review performance.• Provided staff with correct training required for the job.• Dealt with security at warehouse Show less

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  SkimTech

  Apr 2011 - Jul 2012

  Owner

  • Securing new business and maintaining existing business• Supervising 6 staff members• Managing day to day running of business• Managing the routes of technicians and ensuring service delivery

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  CEVA Logistics

  Aug 2011 - Jul 2016

  Warehouse Manager

  • Responsible for running the distribution and warehouse section for all logistics clients, and the quality of the output work, from the paperwork to the actual movement of cargo from the warehouse• The control of all security aspects of the warehouse• All stock reports both manual and computerised stock reports and the intake of the cargo into the CEVA system daily, weekly, and monthly• The control and maintenance of the bond store and all related customs formalities associated with the bond store• Assisting with receiving of cargo into and out of the warehouse• Assisting the drivers and assistance of CEVA with the delivery of cargo to customers and to and from the airlines• Assisting with stock-taking of warehouse stock• Ensuring the stock levels of cargo held in the CEVA warehouse is correct• Assisting the air export/import department with the collection of goods from customers for export and documentation that must be passed through customs• Ensure that all air shipments are registered, and handled in a timely manner. All computer work updated on a daily basis• All documentation is handled in accordance with the rules and regulations of Customs and Excise• Ensuring that the warehouse is fully compliant to any relevant Law within South Africa• Ensure SLA from customers is achieved and sustain good communication relations with the customers• To assist with the general operations on the office and ensure that all LEAN, SOX and ISO procedures are strictly adhered to at all times• Management of 35 office and warehouse staff• Responsible for facility security requirements ( TAPA)• 3 month in Vietnam, Hanoi on MICROSOFT project Show less

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  Reload Logistics

  Feb 2017 - now

  Warehouse Manager