Nathan Dollarhide

Experience

• 

  VGT

  Oct 2004 - Sept 2005

  Field Engineer

  • Supported a network consisting of around 1,000 terminals and 13 servers• Was responsible for following up to help tickets, break-fix and routine/preventative maintenance• Played a key role in moves/changes and new implementations

• 

  Ferguson International

  Sept 2005 - Aug 2007

  Operations Manager

  • Hired, trained, evaluated and supervised all security personnel • Prepared schedules, maintained time records, and prepared payroll • Assisted with future planning and made purchasing recommendations• Installed and serviced closed circuit television and access control systems• Assisted with site surveys and bids• Responsible for system design & implementation

• 

  Installation and Service Technologies

  Sept 2007 - Jan 2008

  Installation Technician

  • Installed and serviced point-of-sale terminals, closed circuit television systems and Windows servers• Read and interpreted installation plans and procedures• Provided support and training to customers

• 

  ADT

  Jan 2008 - Jun 2008

  Commercial Installation Technician

  • Installed fire alarms, burglar alarms, access control systems and closed circuit television systems• Read and interpreted schematics, blueprints and instructions• Test and troubleshoot systems after install

• 

  Kmart

  Jun 2008 - May 2010

  Loss Prevention Manager

  • Minimized financial loss in relation to theft, vandalism, accident, or injury• Conducted safety and process audits and addressed deficiencies• Conducted investigations related to cash and property theft, fraud, accidents, or policy violations• Mentored to store associates in relation to the goals of loss prevention, the store and the company

• 

  PAM Distributing

  May 2010 - Mar 2011

  Account Manager

  • Sales of camera, access control, data communication, and fire/burglar equipment• Maintain current client relationships and foster new ones• Advise clients on design and installation of equipment and assistance with bid preparation

• 

  ProTech Services

  Mar 2011 - Jun 2012

  Owner

  • Installed and maintained camera systems, access systems and data communication networks

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  Central Technology Services

  May 2012 - Apr 2015

  Desktop Support Technician

  • Onsite Technician for Central Bank of OK – 8 branches, 150 workstations, MFPs & Printers• Assist with planning for future desktop and network hardware needs• Installed and maintained all network hardware/software for the bank• Backup administrator for PowerBroker for Privilege and Session Management

• 

  ALERT 360

  May 2015 - now

  Oversee the Information Systems and Field Support teams. Information Systems is responsible for our companies Salesforce & Conga Sign deployments with nearly 200 users. Field Support is an inbound call center department taking hundreds of calls a day from internal customers (Sales & Installation) to create new customers, sites, create & schedule jobs, work with techs in the field to test new installs and bring them online. •Salesforce Development and Administration•DocuSign Development and Administration•Salesforce/DocuSign Integration•Monthly/Quarterly Business Reports Analysis•Support in Acquistions for business analysis and due diligence •Support the Executive and Sales Teams •Installation, maintenance, and repair of Windows workstations, Avaya phones, printers, copiers, and scanners•Maintained Dell KACE software deployment solution for scripting unattended Windows installations, software installations, and updates•User administration for adds, terms, and changes including active directory, exchange, and other company systems•Daily help desk duties for routine break/fix issues

  • Information Systems Manager

    Jun 2019 - now

  • Information Systems Analyst

    May 2016 - Jun 2019

  • Desktop Support Analyst

    May 2015 - Apr 2016