SALMAN YAHYA

Experience

• 

  Jazz

  Nov 2005 - Aug 2011

  Senior NOC Core Support Expert (NOC NSS)

  As a Senior Core Support Expert (2G/3G) in NOC NSS department,I have ability to apply the state of art technology with proven results.My foremost householding tasks & responsibilities are nation wide work order implementation & NSS optimization,providing first line+second line maintenane (technical support) to regional OCN teams.

• 

  Etisalat-Telecom-UAE

  Aug 2011 - Feb 2023

  Mobile Core Engineer-CS & PS

  From March 2014 till now I have been working as Mobile Core Engineer in CS & PS domain.I have overall working experience of 9 years.Here in Etisalat-Telecom my major job responsibilities are network surveillance,performace analysis and KPI monitoring.Majorly focusing on customer orientation,involved in various planned activities and on going projects.

• 

  Tangent International

  Aug 2011 - Dec 2012

  Back Office Support Consultant Huawei UAE (Etisalat project)

  Network configuration,customer complaints handling,network performance monitoring,network reports compilation and meetings with customer to improve network KPIs and enhance network stability.

• 

  Ooredoo Qatar

  Dec 2022 - now

  Technical Officer

  GNOC Support/International Roaming/Huawei Cloud Platform SE2980/SE2900Empirix/Intellisight/Analytics & ReportingDX-NETOPS Spectrum & Data ReportHPSM/USM AdministratorCSG AssuranceCAPMN2000 client for C4C5 Soft Switches & iGWBNOC Information System-NISJump ServersBVSM-IP PhonesVOBB-IMS (SPG/AGCF/ATCF/ENS)Spoofing/Fraud/Malicious/Spam Traffic monitoring/Social engineering