Samantha Chia

Experience

• 

  Apple

  Aug 2015 - Dec 2015

  Order Administrator Analyst

  - Supported Apple Online Store Sales and Service team escalations on order maintenance request- Audited and managed volume orders in compliance to Apple guidelines- Managed Returns Material Authorization (RMA) to ensure consistent Apple customer experience

• 

  Applied Materials

  Feb 2016 - now

  Sales Contract Support

  • Extracting, analyzing and manipulating data into a presentation format for quarterly business and operations review with the help of Tableau• Weekly reporting of business process performance and KPI • Liaising frequently with field engineers for operations related matters • Frequent use of SAP for daily operations• CRM Project Management• Sales Support and Contract Management• Frequent use of Microsoft Excel and PowerPoint for data crunching/analyzing and creating presentations Show less