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Salman Zaheer

Salman Zaheer

Customer Service Representative

Followers of Salman Zaheer581 followers
location of Salman ZaheerLahore District, Pencap, Pakistan

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  • Timeline

  • About me

    Project Management | Airbnb | Snr. STR/LTR Management | Digital Marketing | Snr. Customer Service

  • Education

    • University of the Punjab

      2014 - 2017
      Bachelor's degree - B-Com(IT) Information Technology A

  • Experience

    • Mindbridge

      Sept 2018 - Jan 2019
      Customer Service Representative

      Providing support to our clients mainly in SSA region via call/email in English.

    • Uber

      Nov 2019 - Feb 2022

      Leading team of above 40 representatives, handling pushback calls and creating, analyzing reports on daily basis. Handling meetings with international clients.

      • Search Engine Optimization Analyst

        Feb 2021 - Feb 2022

      • Customer Service Team Lead

        Nov 2019 - Dec 2021

    • Friends Telecommunications

      Jan 2020 - Jan 2023
      Branch Manager

      Managing all outbound sales and inbound purchases. Managing company's online portal websites and all orders.

    • Ibex

      Mar 2022 - Mar 2023
      Customer Support Executive

      Providing in-bound support to NAM region customers linked with WESTERN UNIONTransaction InformationGenerating Transaction Editing Transaction

    • Zendesk

      Mar 2022 - Jan 2023
      Frontend Web Developer

    • Western Union

      Mar 2023 - Oct 2023
      Transaction Services Specialist

    • Airbnb

      Oct 2023 - now
      Virtual Assistant

      Short Term Rental - Managing Guest Queries for Hosts - Airbnb

  • Licenses & Certifications

    • Microsoft Professional Program in Front-End Web Development

      Microsoft
      Jan 2020