
Timeline
About me
Implementation Officer & Scrum Master, Education Process Improvement at University of Bristol
Education

St ivo school
2004 - 2011Activities and Societies: Hockey, Tennis, Athletics

University of east anglia
2011 - 2014English literature with creative writing english literature (british and commonwealth) 1st class honours
Experience

Pan agriculture ltd
May 2012 - Jan 2016Marketing assistant / pa to the company directorI worked remotely for Pan Agriculture throughout university and was offered a full time position upon graduation. Within this agrochemicals import company, my main role encompasses the journey of a new pesticide from its registration with the Chemicals Regulation Directorate to the marketing and distribution of the final product. My responsibilities with regards to marketing include but are not limited to:• Researching packaging, branding and distribution options for a wide range of briefs• Choosing product names and slogans • Organising promotional competitions and marketing campaigns• Creating marketing literature such as labels, leaflets, artwork for banner stands and display units using Adobe Creative Suite• Website creation, maintenance and content writing• Using Google Analytics to track success of company websites• Registering trademarks with Intellectual Property Office• Applying for parallel import registrations to Chemicals Regulation Directorate• Representing the company, interacting with customers and making sales at agricultural shows• Meeting with suppliers and distributors in the UK and abroad to pitch new products or discuss established projects• Attending industry events, most recently Packaging and Innovation 2015My responsibilities as Personal Assistant to the Director of the firm include but are not limited to:• Answering phones• Order compilation• Bookkeeping using QuickBooks Online• Corporate events organisation• Managing the office whilst the director is away on business• Coordinating logistics, often for large international shipments• Diary managementI have also gained valuable experience from specific opportunities:• Co-translating two product labels for French agrochemicals market and liaising with their authorities• Conducting research to strengthen a legal case initiated by my employer, whilst also attending meetings and liaising with our solicitors Show less

Skyline
Mar 2016 - Nov 2016Photography team leaderWhilst initially employed as a member of the sales team in the photography department, I was quickly promoted due to my continually high sales figures and leadership skills to lead a team who had consistently failed to meet their individual and group targets over a period of 8 months. The team exceeded the given targets in all months that I was team leader. In this role, my responsibilities were:• Managing a team of 15 of various ages and backgrounds in a fast-paced, target-driven role• Dealing with staff sickness/absence/conduct and adjusting rotas• Creating spreadsheets relating to performance for individual team members to feed back to management• Ensuring that myself and my team provide a high level of customer service to all guests• Working to improve staff engagement and cohesion in order to meet targets• Taking responsibility for the entire photo production process whilst supervising sales team• Organising and planning staff social events Show less

University of bristol
Apr 2017 - nowReporting directly to the Finance Manager (Processes, Systems and Operations), my role was to support the implementation of Finance Services policy and process, by developing administrative and operational processes and procedures. My key responsibilities were:-Ongoing management/oversight of daily operation of Finance processes, creating/maintaining administrative resources, attending meetings-Administration of Finance intranet and external website-Oversight/co-ordination of certain one-off tasks/projects- Drafting/creating process notes and communications regarding processes or changes in process or policy for use by wider organisation-Researching, collating and editing material for inclusion in reports/documents; identifying gaps in information and searching for sources of information to fill these-Analysing data/statistics, interpreting/reporting trends, highlighting/prioritising issues for investigation-Acting as a central co-ordination point in certain finance tasks/processes-Working on several projects, responding independently to queries, using judgement/initiative to deal with unforeseen problems-Taking ownership and seek to find solutions to recurring problems.-Establishing/maintaining good relationships with colleagues Show less
Implementation Officer and Scrum Master, Education Process Improvement
May 2021 - nowContinuous Improvement Officer
Jul 2019 - May 2021Process Development Administrator
Aug 2017 - Jul 2019Systems Administrative Assistant
Apr 2017 - Aug 2017
Licenses & Certifications
- View certificate

Certified scrummaster® (csm®)
Scrum allianceAug 2021
Honors & Awards
- Awarded to Emma ColemanMalcolm Bradbury Prize - Jul 2014 Award for the best creative writing dissertation.
- Awarded to Emma ColemanHigher Education Open Scholarship UEA Sep 2011
- Awarded to Emma ColemanModern Languages Award St Ivo School Jun 2011
- Awarded to Emma ColemanDuke of Edinburgh Bronze Award - Apr 2010
- Awarded to Emma ColemanOutstanding GCSE Award St Ivo School Jun 2009
Volunteer Experience
English Teaching / Childcare
Issued by Starfish Volunteers on Nov 2014
Associated with Emma Coleman
Languages
- enEnglish
- frFrench
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