Experience

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  Force motors ltd

  Jan 2005 - May 2007

  Dealer account manager,lcv

  1.Channel management.2.Responsible for primary & secondary sales.3.Planning for lead generation.4.Marketing

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  Infogain

  Jul 2007 - Feb 2009

  Jr. business analyst

  Worked on enhancement project for logistic company in Teleservice module. testing,gathering requirement and documentation.

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  Zensar technologies

  Feb 2009 - Jun 2010

  Oracle apps asscocate

  Worked in Teleservice,Service Contracts,AME & Custom module for client in Service Industry (India-Mumbai)Oracle Incentive Compensation(OIC) implementation for UBM Newark,United States

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  Catalyst business partners

  Jul 2010 - Jun 2011

  Sr oracle crm functional consultant

  Worked on Oracle CRM Implementation in TKL Orange-Telco Company in Nairobi,Kenya.Core Module:1Teleservice 2.Email Center.3.Install BaseOrange TKL Customer Care process comprises of tasks, approvals & automatic escalations.Teleservice needs to talk to many systems in order to complete the resolution viz Network, Billing System etc.Setting up the Knowledgebase structure with authoring flows and corresponding KB Administrator group.Leveraging AME to handle complex service request approval rules.* Involved in custom solution & interface development. Show less

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  Ibm

  Jun 2011 - Jun 2012

  Sr.oracle apps crm functional consultant

  Leading Email Center enhancement project for Vodafone India.Worked for email application transformation project for Vodafone India.

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  Infosys consulting

  Jul 2012 - Sept 2017

  Lead consultant

  Service Delivery Manager- From 30/Sep/15 till 30/Aug/2017 - London He has managed AMS support and new projects delivery from onsite.Managed team size of 50+ members, comprising of EBS Technical, Functional Team, Middleware Team, Salesforce, WebCenter and DBA Team Key responsibilities:-  Reporting to IT services Director  Problem/ Escalation Management  Project Management  Delivery of New projects/enhancements Deliver business transformation projects and system consolidation of existing Salesforce and Oracle CRM system with aim of creating synergy and meeting organization objective. Solution Architect. - LRQA Jul 2012 to Sep 2015, Pune Team size- 40+ members, comprising of EBS Technical, Functional Team, Middleware Team, Salesforce, WebCenter and DBA Team Worked on implementation of CRM transformation project Following CRM modules were implemented Service Contracts, Field Service, Installed Base, salesforce and Mobile Field Service. Key features and benefits of project:-1) Single source of customer & Product data MDM Customer Data Hub and Product Data Hub were implemented which were Master data and all other systems like SFDC, JDE, EBS were fed by MDM CDH /PDH2) Service Schedule Based on Product Rules Oracle Policy Automation (OPA) was implemented and the required data was sent from EBS to return planning window.3) Custom Billing interface from Oracle CRM to JDE. Invoicing tracked at granular level thus giving more control and saving revenue leakages.4) Automation was done for automatically creating different SRs from inputs given by Assessor in custom tool built on top of MFS thus reducing time as compared to legacy system.5)Transparency on work delivered by subcontractors6)Efficient planning using geolocation and skills thus reducing planning time.7) Provide reliable data with audit history for building various org/operational level Show less

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  Lrqa

  Sept 2017 - now

  LRQA LTD. is acquired by Goldman Sachs Asset Management businessKey responsibilities:-  Data Platform owner for OBIEE, Oracle Data Warehouse, Azure Data Platform. Data is loaded from different systems viz Salesforce, Oracle CRM, Oracle Web Center, SAP ByD, SAP Successfactor,AIMS and CTS.  Leadership and accountability for an agile multi-functional data factory  Administration of the data platform, including controls, governance access management and deployment schedules  Responsibility for maintaining the integrity of data  Ownership of the data engineering support and small change/minor enhancement, including testing.  Oversight and accountability for platform monitoring and issue management.  Problem/ Escalation Management  Accountable for service performance and data qualityDeveloping in house BI capability- 15/Jun/2021 to 11/Jul/2022We decided to build our own in-house BI team. The aim was to increase throughput, reduce development turnaround time, self-reliance and reduce cost. We recruited 4 permanent resources on company payroll for ETL -Informatica, functional, QA and for Oracle Business Intelligence Enterprise Edition (OBIEE) I have conducted multiple sessions on process , systems and data model and ensured that they have the required functional/technical know-how to deliver independently without vendor support. We are now in a position where we can run BAU without external dependency and IT budget for that BI track is reduced by almost 55% Show less Played multiple roles as Solution Architect, Delivery Manager and Product Owner to deliver diverse projects and new products primarily on CRM ecosystem.Working on Salesforce ,MDM CDH, Oracle Apps CRM.,SAP ByD, Azure Data lake ,Informatica, OBIEE ,Power BI, Web center and other systemsResponsibilities:-Lead technical teams and responsible for end user, customer and team engagementOptimum utilization of teamTechnical enablement of team members on the LRQA's systems and processesCollaborate with client stakeholders to define requirements, deliverables, set and manage expectations. Identify risks early and communicating them to stakeholdersManage the delivery of custom development, integrations, and data migration elements of new projects.Working remotely, while collaborating with global teams for delivery across geographies. Responsible for managing projects, new enhancements ,roll outs and helping user adoption.SME for Data/Application for the certification business. Ideating & developing new productsFollowing Agile methodologies Working with teams from different technology to deliver the projectsWorked on the following salesforce component/functionality:  Build custom objects and apps.  Used Apex triggers to update records/task creation Build validation rules to ensure that required business rules and data requirements are met  Used workflow approval process in case of special discounts and various service entitlement scenarios Creating different record types based on the need of different lines of business Worked on giving permissions and data access to different users based on their profile using permission sets & roles. Data migration from legacy to salesforce. Show less

  • Operations Data Lead

    Aug 2022 - now

  • Lead IT Specialist

    Sept 2017 - Oct 2022