Bela Nagy

Experience

• 

  Jabil

  Sept 2000 - Jun 2001

  Test Engineer

  - Improved yield of production- Deployed and configured manufacturing test systems- Provided technical support to technicians- Visited Customers

• 

  National Instruments

  Jul 2001 - Jan 2007

  - Wrote end user documents and manuals- Responsible for the finance and HR modules in Oracle- Everyday contact with peer BAs worldwide- Reported errors and failures - Project managed product transfer and new product introduction- Developed and implemented test software- Improved, developed and maintained high quality test equipment- Everyday contact with peer engineering departments worldwide- Provided technical guidance in troubleshooting and repairing hardware and software failures

  • Business Quality Analyst

    Jan 2006 - Jan 2007

  • Test Engineer

    Jul 2001 - Oct 2006
• 

  National Instruments

  Mar 2007 - Aug 2007

  Value Engineer

  - Saved production costs by analysing and fixing root cause- Improved and maintained the yield of the production- Defined tools and methods to analyse production problems

• 

  BT Group

  Aug 2007 - Jan 2021

  NGSD Rollout and Implementation- Successful rollout of NGSD in ROC teams (both in Budapest and Debrecen)- Lead daily calls with large (20+) audience including key stakeholders- Prioritisedand resolving key customer (like KPMG, Egnos) issues- Liaised between key stakeholders and technical delivery teams- Worked on top priority issues across components and prioritise fixes making sure they are included in the earliest available Hub Release- Supported users on daily basis- Strong understanding of BT’s GS L2C and T2R processes and systems (such as Expedio OM, Expedio IM, BFG, SMARTs and GS Portal)- Strong understanding and a practical user experience of BT’s Next Generation Service Desk Programme (NGSD)- Worked with CIO and technical teams on preparations to migrations- Lead technical migration calls and activities (setting up technical bridge, keeping key stakeholders informed during migration window)- Ran performance measurements of NGSD for Hungary/Debrecen (which then represented to key stakeholders)- In-life defect analysis – working with NGSD technical team and delivery managers to understand outstanding defects and managing them to closure in timely manner Show less Supported Sales Quote Engines rollout (SQE, RSQE ROLLOUT), BT DIGITAL- acted as an on-site support for Sales Quote Engine (SQE) and rSQE rollout forBudapest based SRM community since day1- Managed on-site ASG team to resolve daily issues in a speedy manner to ensure salescommunity (SRM team lead by Fabrice Duquesne) can provide quotes to customers intime- Acted as lead ranger for Sales Quote Engine (SQE) working with large user base (cca 130people) located in Budapest (CDSS team) on quotes and orders, supporting key accountslike Nestlé, Total SA, Yara, Clariant, Societe Generale, Arhcroma, Safran, Manpower,Rexel- Acted as a link between business users team leads, business regional director and technical team (designers, developers) to help resolve issues in timely manner and explain how users are using the system and explaining it to the technical team- Strong hands-on experience with administrator rights with SQE and rSQE- Held tutorials to sales team showing tips and tricks as how the best to use the system Show less - Member of UK product team- Manage Inland UK data communications products such as the £40m revenue analogue UK Private Circuits portfolio or the KiloStream and MegaStream High Bandwidth portfolio worth of £15m revenue- Implement a review of Tariffs on data communications products generating an additional £1.5m revenue- Key customers are UK based customers, for example Network Rail, Tfl, MetPolice- Manage Product rationalisation and withdrawals – develop a migration strategy, liaise across a number of operational teams within BT to minimise impact on customers and ensure smooth migration of services- Develop project management plan for tariff reviews and product withdrawals- Produce bespoke contracts (in the region of £100k-£1.5M)- Build bespoke pricing models- Own the bespoke pricing process- Negotiate price- Understands OfCom regulations- Form and lead virtual project teams- Develop cost models to effectively manage the products P&L- Provide pricing assistance to account teams on both regulated and un-regulated products- Maintain intranet websites to keep product information up-to date- Provide product collateral to account teams and business managers upon request- Develop Monthly Reports highlighting Key Measures and performance trends for the High Bandwidth UK Private Circuits portfolio- Review and obtain approval and Authorisation of Business Cases Show less

  • Technical Delivery Manager

    Jul 2020 - Jan 2021

  • Technical Delivery Manager

    Jun 2015 - Jul 2020

  • Technical Delivery Manager

    Mar 2013 - Jun 2015

  • Product Manager

    Aug 2007 - Mar 2013
• 

  BT Group

  Jan 2022 - now

  Scrum Master

  - Scrum Master, working on BT's flagship Global Fabric- Leading daily Scrum calls (elaboration, desgin calls)- Running Sprint Review and Sprint Closure calls- Eliminating roadblocks- Keeping leadership team up-to date on current status- Completed lots of internal and external training on Agile methodologies and Scrum- Also completed trainings on areas we cover like NaaS, AWS, Cloud computing and AI- Helping Product Owner to prepare for PI sessions, participating and actively contributing on PI planning events- Experienice in Atlassian's Jira software (creating dashboards, structures, searches)- Helping teams in transformation from Waterfall to Agile, to adopt Agile mindset- Helping teams to standardise sprint goals, and backlogs, and simplifying to have a single sprint board instead of multiple ones Show less